I'm an experienced agent for customer service and sales. I have 5 years experience in customer service working for clients like Expedia and TMobile UK. I also have 3 years experience working for inbound and outbound sales account like Onstar, IGS Energy and Expedia Sales.
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Here are my Expertise:
1. Customer Support: billing queries, order taking, activation of accounts, registration of new customers and recording complaints.
2. Marketing: outbound and inbound emails, telemarketing and management of marketing campaigns.
3. Sales: inbound...
Supervisor Teleperformance (Expedia USA)
Supervise a team that both handle Customer Service and Telesales.
-Develop high-performance agents by managing performance metrics with consistency. (day after day, week after week, month after month)
-Side by Side and remote monitoring for agents to assure quality of the calls.
-Create Educational Learning Program for new process and updates.
-Provide support and feedback based on consistent analysis of agent's performance.
- Conduct Performance Calibration meetings to maximize productivity and performance results by sharing experiences and new ideas with the group.
General Manager Masadya Tours
-In charge in managing budgets and maintaining statistical/financial records.
-Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers.
-Liaising with travel partners, including airlines and hotels, to manage bookings and schedules.
- Sourcing products and destinations to meet consumer demands for travel and sustainable tourism
- Promoting ,marketing and overseeing the smooth and efficient running of the business.
ASSISTANT PROJECT MANAGER/ CCT Trainer- LEAPLAB
Ensures production standards are in line with company policy and with the
Client’s Statement of Work.
Supervise production processes to ensure implementation of company
Prepares strategic monthly targets to help optimum performance in all metrics....
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