I am versatile and accurate, results-driven and efficient, since my goal is to exceed the employer's expectations every time.
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To that end, I can contribute more than 20 years of customer service/issue resolution experience, more than 10 years of editing, proofreading and publishing experience, 10 years of research, reporting/publishing tasks and over 25 years experience in composition, transcription and data entry.
When seeking work, I look for the challenges inherent in a fast-paced, team oriented environment, and enjoy using my analytical skills to identify and solve problems, streamline procedures, and successfully implement solutions. I am innovative, resourceful and thorough, with well-developed planning and problem-solving skills.
Accurate and detail-oriented
Skilled in database administration and statistical reporting
Exceptional accounts-receivable, auditing and data entry skills
Experienced in computer system troubleshooting/technical support
Exceptional problem-resolution & customer service capabilities
Excellent composition, proofreading, editing and publishing skills
I am well-versed with Windows Vista, Windows 7, Windows XP Professional, Microsoft Office 2003 & 2007, plus Quickbooks, Medinformatix, Medisoft, Lytec, DOS/UNIX, BASIC and COBOL.
Oak Valley Music Academy - Yucaipa, California - 01/10 - current
Provide volunteer grant writing and research services to help support community music programs.
Corcoran Consulting Group San Bernardino, California 04/09 01/10
As Researcher/Analyst for a medical practice management consulting firm, my responsibilities included analysis of client claim utilization and reimbursement patterns to ensure compliance with CMS program integrity standards. Corporate research tasks were related to compliance and...
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