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Joan Hernandez | Elance
 
176985602337900
Last Sign-in: Mar 10, 2012

Joan Hernandez

Help Desk Specialist / English-Spanish Translator
   United States
  |   Miami, FL

Overview

Results driven Senior Help Desk/Technical Support Specialist with demonstrated success in providing exceptional technical and functional customer support. Expertise in resolving system problems using advanced diagnostic tools. Valued member of project teams. Effective in international environments with excellent communication skills.

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Skills (10)

Tested
Academic Writing
Translation English Italian
Translation English Spanish
English To Spanish Translation Skills Test
My Score
avg
Passed
Technical Writing
Call Center Skills
Computer Skills
Customer Service
General Office Skills
Helpdesk
Knowledge of Microsoft Office

Employment

Farelogix, Inc
Senior Technical Help Desk Support Specialist
2007 - 2011
Provide first and second level technical support to Farelogix customers, (mostly airlines and travel agencies). Diagnose system problems using advanced troubleshooting tools. Analyze...
Amadeus North America
Technical Support Representative
2000 - 2007
Provide 1st, 2nd, and 3rd level technical support to customers in the U.S. and Canada, mainly large travel agencies like American Express, One Travel, and others. Research network...

Education

Miami Dade Collegue
Information Technology & Foreign Languages
-
Coral Park Senior High
High School
1992 - 1996

Keywords

My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
joanhernandez
Type
Individual
Member Since
March 2012
Elance URL
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Joan Hernandez | Elance

Joan Hernandez