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Joanna Townsend | Elance
 
176985602337900
Last Sign-in: Oct 2, 2015

Joanna Townsend

Translations & writing,Dutch/Eng,Customer Service
   Netherlands
  |   Groningen, Groningen
  |  1:36 am Local Time

Overview

Minimum Hourly Rate $10

After years of customer service I decided to expand my horizons and become a freelancer. This has proven to be the best choice!

Currently I work as a translator, writer, voice - over, admin assistant and researcher. A variety of work to keep me busy, ranging from translating and writing personality quizzes to SEO research.

As a customer service specialist I have over 6 years of experience and I can handle all kinds of customer service, clients and tasks. I can work in a team or self sufficient and I am very flexible regarding the hours. I...

Read More »
Jan 12, 2016|Creative Writing|Private|Completed
|
5.0
Jul 4, 2015|Creative Writing|Private|Completed
Jan 26, 2015|Web Content|Private|Completed
Jan 15, 2015|Other - Translation|Private|Completed

View All »

Skills (10)

Tested
Microsoft Word
My Score
avg

Service Description

translations Dutch - English, English - Dutch and Romanian.
content writing
editing and proofreading in Dutch and English
data entry
internet research
data mining
customer service
e-mail service
writing
content writing
research
blogs

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Employment

Norango
Business Development/Project Development
2014 - Present
- improving and implementing quality assessment system - project development ( can not specify at the moment due to release dates of new features) - training of receptionists on various topics -...
Norango
Receptionist
2014 - Present
High quality receptionist service for over 250 company's. Answering service, messages, customer service, etc. Systems: CRM, Zoiper, Elastix, etc.
Freelance
Translator
2010 - Present
Translations English - Dutch, Dutch - English, English - Romanian, Romanian - Dutch, Romanian - English, Dutch - Romanian blogs, e-books, SEO words, medical newsletters, webcontent, etc Topics:...
Paylogic
Customer Service Agent
2014 - 2015
parttime multilingual customer service inbound and online. B2B and FrontOffice; English and Dutch, specialised in US market. On site customer service and event managment. Backoffice entry's,...
Web Help
Specialist contact center
2013 - 2014
inbound customer service. Complaints, advice on cutting back energy consumption, payment agreements and debt collection, Sales of maintenance contracts and energy contracts, data entry,...
Start
customer service agent
2009 - 2011
providing information aboult government taxes and debts regarding taxes. mutations regarding taxes.
IKEA
Customer Service
2008 - 2009
face to face customer service: complaints, returns, information, administration etc.

Education

Open Universiteit Nederland
Bachelor of Arts
2011 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

translator
Dutch
English - Dutch
Dutch translations
voice-over Dutch
admin
customer service
blogger
writer
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  • 12 months
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Identity
Username
JoannaTownsend
Type
Individual
Member Since
August 2014
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Joanna Townsend | Elance

Joanna Townsend