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Jo-Ann C. | Elance
 
176985602337900
Last Sign-in: Mar 8, 2015

Jo-Ann C.

Sales & Marketing Expert, Customer Support, VA
   Philippines
Quezon City

Overview

Minimum Hourly Rate $20

ODESK PROFILE: https://www.odesk.com/users/~~e07e3bcede00a292
2000++ oDesk hours w/ 4.99 employer rating. I have been working in the BPO industry for more than 9 years servicing the US market. My job experience include directory assistance, technical support for Samsung and Sony, customer support for Dannon and Gatorade and 5 years of work experience as Senior Account Executive for Coastail Training Technologies (a Dupont owned company).
As a senior account executive, my main function is to deliver my monthly sales and activity goals. I...

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Jun 17, 2010|Research|Private|Working

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Portfolio

The background on this photo is a floral curtain. I removed the background to...
The background on this photo is a floral curtain. I removed the background to...
I've edited this photo for lot purchase.
The background on this photo is a floral curtain. I removed the background to...
These are samples of few of some of the works I've done.

Skills (4)

Tested
Call Center Skills Test
My Score
avg
Email Etiquette Certification
My Score
avg
English Spelling Test (U.S. Version)
My Score
avg
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

SERVICES I PERSONALLY OFFER:
SALES & MARKETING: I have a very good training on sales and marketing and was able to maintain loyalty and credibility on the past customers that I have worked with. My expertise is on B2B marketing on higher level management.
CUSTOMER SERVICE: I have mastered great customer service through experience. I have dealt with people needing assistance on directions, customer complaints, customer support, handling irate callers, handling after sales support and upselling.
VIRTUAL ASSISTANCE: I am adept in Windows Application and have studied writing techniques. I can work on spreadsheets, lead generation, research, blog posting and article writing. I have used CRM in the past, I have a knowledge of basic HTML and basic photo editing.
AFFILIATE MANAGEMENT/ RECRUITMENT: Because of my long experience in the call center industry, I have a wide base of contacts for providers. I have worked with great people who are hard workers and would be willing to work for people who will give them a good opportunity. I have trained new hires in the past and have been a part of selection panel for new hires.

SERVICES ALL-PRO SERVE OFFERS:
I decided to resign from the company I last worked with to freelance and build my own team of educated and trained people to work with me and provide virtual services. We have a controlled environment and are working with experts on different team. At the moment we only have 10 full time employees.
Six Call Center...

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Employment

COASTAL TRAINING TECHNOLOGIES
SENIOr ACCOUNT EXECUTIVE
2005 - 2010

Education

Assumption College
AB Wholistic Human Development and Management
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

sales
marketing
VA
researcher
writer
customer service
project manager
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
1
0
0
Total
Milestones
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Reviews
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Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
JOANNPC
Type
Individual
Member Since
April 2010
Elance URL
Verifications
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Jo-Ann C. | Elance

Jo-Ann C.