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Jodie Hoffman | Elance
 
176985602337900
Last Sign-in: Oct 27, 2015

Jodie Hoffman

English Teacher/Customer Service Manager/Writer
   United States
  |   SUSSEX, WI
  |  3:45 pm Local Time

Overview

I am an experienced English as a Second Language instructor with a 100 hour TESOL certificate.

I have a masters degree in Finance from Lakeland College (Sheboygan Wisconsin). My bachelors degree is from the University of Wisconsin- Green Bay. I have a Bachelors in Business Administration-Management with a minor in Political Science. I studied a semester abroad at the Nagasaki College of Foreign Languages in Nagasaki, Japan.

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Apr 30, 2015|Editing & Proofreading|$110|Completed
|
5.0
Oct 20, 2013|Transcription|$21|Completed
|
5.0
Sep 26, 2013|Transcription|$32|Completed
Oct 4, 2011|Research|$160|Completed
|
5.0

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Skills (5)

Tested
Customer Service
Customer Service Test
My Score
avg
Business Writing
Business Writing
My Score
avg
English Grammar
English Spelling and Grammar
My Score
avg
Microsoft Word
Microsoft Word
My Score
avg
Copy Editing
Editing/Copy Editing
My Score
avg
Passed

Service Description

Teaching English
Proofreading translating text
Proofreading writing
Managing collection of past due accounts
Developing training manuals
Monitoring customer service/quality assurance
Developing customer service strategies


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Employment

Kelly Services/Pall Aeropower
SAP Analyst
2011 - 2013
Managed validations for SAP Data Migration. Created training documents for Anand Process Factory within SAP and trained/supported users.
National Business Furniture
National Customer Service manager
2005 - 2011
Responsible for team of 25 members in 5 locations Member of Board of Directors Setting goals and creating action plans for team Monitoring team performance and making adjustments accordingly...

Education

Lakeland College
Masters in Business Administration
2005 - 2010
University of Wisconsin Green Bay
Bachelor's in Business Administration
2001 - 2005
Overview  |  Job History  |  Resume/C.V.

Keywords

ESL
TESOL
English
proofreading
customer service
collections
quality assurance
Avaya
call center
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  • 12 months
  • Lifetime
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Identity
Username
jodiehoffman
Type
Individual
Member Since
June 2011
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Jodie Hoffman | Elance

Jodie Hoffman