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Jody-Ann M. | Elance
 
176985602337900
Last Sign-in: Apr 19, 2016

Jody-Ann M.

Top Performing Customer Service Supervisor & PA
   Jamaica
  |   Portmore, Saint Catherine
  |  8:40 pm Local Time

Overview

Minimum Hourly Rate $7

Voice Recording : http://vocaroo.com/i/s0hA4EtnzNuM


They say two or more heads are better than one. I am a STRONG believer of this quote. I have been a great support to my superiors with all levels of management, employees, clients and vendors, and the distinct situations that involve them. I believe my credentials reflect my ability to interface effectively. I work to master my environment which resulted in me being motivated, self-starting and a goal oriented person with proven abilities in helping to simplify the lives of executives and...

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Jun 1, 2015|Virtual Assistant|Private|Completed
May 11, 2015|Virtual Assistant|Private|Completed
May 1, 2015|Virtual Assistant|Private|Completed

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Portfolio

Skills (10)

Tested
Administrative Assistant
My Score
avg
Passed
Customer Service
My Score
avg

Service Description

Personal Assistant |New Era/DJ Frankco Productionz

August 2014 - February 2015



-Arranging travel, visas and accommodation and, occasionally, travelling with the musicians to take notes or dictation at meetings or to provide general assistance during presentations

-screening phone calls, inquiries and requests, and handling them when appropriate

-meeting and greeting visitors at all levels of seniority;
organizing and maintaining diaries and making appointments;

-dealing with incoming email, faxes and post, often corresponding on behalf of the manager;


Senior Customer Service Rep/Consultant |Sutherland Gobal Services

September 2013 - August 2014

-Providing internet, cable and calling plans for new and existing customers
-Assisting customers with billing inquiries
-Upselling.

Customer Service Supervisor/Escalation |Accent Marketing Ltd

August 2010 - September 2013



- Handling supervisor calls, escalated emails and issues; providing resolution to problems or situations.
- Assisting with new hire development with side by side monitoring to ensure quality compliance
- Assist the supervisors with ensuring all agents are in accordance of the Key Performance Indicator, ie. Maintaining at least 90% adherence to the schedule,maintaining the Average Handle Time (A.H.T.), maintaining company service and occupancy level at the required target.
- Liaison between international or overseas clients and agents regarding program updates.


Listener Care...

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Employment

New Era/DJ Frankco Productionz
Personal Assistant
2015 - 2015
-Arranging travel, visas and accommodation and, occasionally, travelling with the musicians to take notes or dictation at meetings or to provide general assistance during presentations -screening...
Sutherland Gobal Services
Senior Customer Service Rep/Consultant
2013 - 2014
-Providing internet, cable and calling plans for new and existing customers -Assisting customers with billing inquiries -Upselling.
Accent Marketing Ltd
Escalation Representative
2010 - 2013
- Handling supervisor calls, escalated emails and issues; providing resolution to problems or situations. - Assisting with new hire development with side by side monitoring to ensure quality...
ACS/E-Services Group International/Xerox
Listener Care Representative
2009 - 2009
- Introduce and inform customers about new and existing products. - Update accounts and process sales. - Assist in the market positioning of products.
Jamaica Agent Service Ltd
Telecommunications Specialist
2008 - 2009
Providing internet and calling plans for new and existing customers

Education

Institute Of Law and Economics/UTech
Bachelor of Laws (LL.B.), Law
2014 - Present
St. Hugh's High School
High School Diploma
2001 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data Entry
supervisory skills
Customer service
Virtual Assistant
Customer support
English Grammar
Email Handling
Telephone Handling
live chat support
Legal Secretary
My Snapshot
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Identity
Username
jodyannmorgan
Type
Individual
Member Since
March 2015
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Jody-Ann M. | Elance

Jody-Ann M.