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Joel A. | Elance
 
176985602337900
Last Sign-in: Apr 17, 2013

Joel A.

Freelance Virtual Assistant / BPO Mgr / Translator
   Cambodia
  |   Cubao, QC
  |  4:56 pm Local Time

Overview

Minimum Hourly Rate $16

I have extensive experience in operations/call centers in top-level management positions both in established & start-up companies before with 1000+ FTEs, which will serve me in good stead in the position applied for. I have vast experience in virtually all departments and functions of a BPO company, having served in various top management capacities e.g. Site Director / Chief Operating Officer / Director for Contact Center (under KPO type of employment), handling the whole contact center from operations / client management / training /...

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Jan 30, 2013|Management Consulting|Private|Completed

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Portfolio

Summary / Highlights of Executive Tasks

Skills (10)

Tested
Call Center Skills
Customer Service
Microsoft Excel
Management Skills
Operations Management
Project Management
Adobe Photoshop
Microsoft Visio
Business Writing
Translation English Mandarin

Service Description

a) BPO related tasks - management / Kaizen / Performance management / P&L / excel related reports / business continuity planning / 13th month forecast / Tech Support / Operations Management
b) Project Management
c) Virtual Assistant tasks - data mining, email exchange, chat, scheduling, etc.
d) Other tasks - creation of emails / download files / designing calling cards / fixing photos / fixing minor tech issues / phone calls / teleconferencing / MS Powerpoint / MS Excel / MS Visio
e) Translation - english, tagalog, mandarin
f) Accounting tasks - payroll, simple bookkeeping, etc.


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Employment

Creative Entertainment Limited
Director - Contact Center - SE Asia Operations
2012 - 2012
Initiated the daily task tracker to manage the overall operations of all four online gaming accounts under one mother account, handling both telesales and customer service with both voice and...
e-MSO
Chief Operating Officer
2010 - 2010
Reengineered the daily management of operations of the whole site (including all accounts (small, medium and large accounts) with both voice and non-voice queues, sales and customer service, tech...
MBSTEK
Site Director
2007 - 2010
Conceived and built the whole operational structure, the foundation and the processes from ground zero. Oversaw the eventual transformation of the daily operations of the whole site, including...

Education

Our Lady Of Fatima University
BS Physical Therapy
1991 - 1996

Keywords

Translation
VA
Virtual Assistant
Manager
Director
Mandarin
MS Office
Call Center Manager
MS Excel
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Clients
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Private
Private
Total
Per Client
Identity
Username
joelccdir
Type
Individual
Member Since
December 2012
Elance URL
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Joel A. | Elance

Joel A.