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Joe Pierce | Elance
 
176985602337900
Last Sign-in: Oct 17, 2015

Joe Pierce

   United States
  |   Dixon, CA

Overview

Corporate operations and risk management professional providing guidance and oversight to locations nationwide. Demonstrated adaptability in people and program management, business analysis and reporting.

Areas of expertise include; Operational Audits, Call Center incentive payouts and analysis, Training Programs, Business Analysis, Operational Gap Identification, Compliance Review, Process Improvement Programs, Fraud Resolution and Senior Leadership Report Creation/Delivery.

Experienced with applications such as Excel, Access and SQL. I...

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Skills (10)

Tested
Risk Management
Call Centers
Auditing
Training
Management
Retail
Fraud
Loss Prevention
Analysis
Business Process Improvement

Employment

AT&T
Program Manager
2013 - Present
Call Center Incentive program manager charged with creating, auditing and fulfilling incentive programs from AT&Ts nationwide call centers. Extensive data calculation designs and audit reviews....
T-Mobile
Risk Manager
2007 - 2013
Developed and maintained the operational audit framework for evaluating risks and controls within the retail business environment. - Rebuilt the retail audit department from a compulsory, walled...
Sprint
Risk Prevention Analyst
2005 - 2007
Performed operational and inventory reviews. Provided guidance in compliance, inventory management, and loss prevention. Co-lead the team to integrate the retail audit programs during the...
Nextel Communications
Senior Field Investigator
2002 - 2005
Oversaw the operational compliance of 115 store locations throughout the Northwest. Communicated problems and recommended solutions to senior level management on store, district, and regional...

Education

University of Hawaii - College of Business Adminis
Bachelor of Business Administration (B.B.A.)
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Overview  |  Job History  |  Resume/C.V.

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Identity
Username
joepierce360
Type
Individual
Member Since
April 2015
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Joe Pierce | Elance

Joe Pierce