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Joe Will A. | Elance
 
176985602337900
Last Sign-in: Jan 27, 2016

Joe Will A.

Former Operations Manager For BPO
   Philippines
  |   Dumaguete City, Negros Oriental
  |  9:40 am Local Time

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Overview

Minimum Hourly Rate $5

Over the last 10 years, I have had several job experiences ranging from sales, marketing, telecommunications, customer service and writing for a magazine. One of the most recent one was becoming an Operations Supervisor/ Campaign OIC for a BPO company here in my hometown. I had the opportunity to handle a group of 200 individuals ( 15 of which are supervisors) with a goal in attaining quality and accurate technical assistance to our customers.

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Oct 21, 2014|Telemarketing|$0|Completed
Oct 6, 2014|Telemarketing|$255|Completed

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Portfolio

Since oDesk and Elance have merged, here is my oDesk account with screenshots of my...

Skills (8)

Tested
Email Handling
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Passed
U.S. English Basic Skills Test
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Employment

SPi Global Inc.
OIC/ Operations Manager
2010 - 2011
Handled a Technical campaign. Made sure that all the metrics are met. Handled 15 supervisors and 198 technical support agents.
EPLDT Ventus Inc.
Supervisor/Team Leader
2009 - 2010
I work with a team. I coach them with the quality of their work and make sure they pass their stats.
Convergys Phils.
Technical Support Representative
2008 - 2008
account: Time Warner Corp. / Roadrunner High Speed Internet resposibilities: - Handles calls from U.S. customers by giving them technical assistance over the phone on their Internet...
Teletech Inc.
Customer Service Representative
2007 - 2008
Teletech is the largest BPO in the Philippines www.teletech.com account:: WELLPOINT / ANTHEM BLUE CROSS AND BLUE SHEILD responsibilties: - Handles calls from U.S. Helathcare providers...
Southwall Magazine
Freelance Feature Writer
2006 - 2006
Southwall Magazine is a lifestyle magazine in Cebu City, Philippines. resposibilities: - freelance writer on features -
Zobella Corporation
Marketing Manager
2006 - 2006
Zobella Corporation is based in Cebu City , Philippines. It is a group of companies, namely, Gloria Jean's Coffees www.gloriajeanscoffees.com.ph/ , X Salon and Jollibee Outlets....
Smart Communications Inc.
Customer Management Officer
2001 - 2005
Smart Communications Inc. is the number one leader in telecommunications in the Philippines www.smart.com.ph/ resposibilities: - Customer service for POSTPAID accounts ( Individual and corporate...

Education

Silliman University Dumaguete City
Bachelor Of Science Major in Biology
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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joewillpa
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Member Since
April 2014
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Joe Will A. | Elance

Joe Will A.