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Jonathan Elejorde | Elance
 
176985602337900
Last Sign-in: Feb 7, 2013

Jonathan Elejorde

Strike while the iron is hot.
   Philippines
  |   San Quintin, Pangasinan
  |  3:34 pm Local Time

Overview

Minimum Hourly Rate $3

I was working as a Customer/Technical Support Representative for the past 3 years for big call center companies here in the Philippines. I am a very hard working person,responsible,reliable,fast-paced,innovative, and trustworthy when it comes to work. I am very confident that I can do my job here in Elance due to my experience outside the home-based job world. I am looking forward to work here permanently and will be doing my best to do every job that will be offered.

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Skills (7)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
English
U.S. English Basic Skills Test
My Score
avg
Passed
Telephone Handling
Telephone Etiquette Certification
My Score
avg
Passed
Email
U.S. Culture
U.S. Culture and Etiquette Test
My Score
avg
Technical Support
Live Chat Support

Service Description

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.

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Employment

Teleperformance
Technical Support Representative
2011 - 2012
I am handling Toshiba Laptop Customers who are having a hard time troubleshooting software issues about their laptop. Processing a ticket for sending their laptops for repair to a certain Repair...
Sutherland Global Services
Consultant
2011 - 2011
I am a Consultant for AT&T U-verse and helping out the customers about certain issues with their equipment such as, VOIP,Internet Connection and Residential Gateway(Modem),Set-top Box(STB). Also,...
Telus International Philippines
Technical Support Representative
2009 - 2010
For this job, I am a Technical Support Representative for Xbox 360 Game Console. I am taking inbound calls from U.S. Customers and troubleshoot their Console and process a ticket for repair if...

Education

University of the Philippines, Diliman
Bachelor of Science in Computer Science
2006 - 2010

Keywords

Customer Support
Technical Support
Email Handling
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Clients
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Identity
Username
john182012
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Jonathan Elejorde | Elance

Jonathan Elejorde