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John Alexis Ayson | Elance
 
176985602337900
Last Sign-in: Mar 30, 2015

John Alexis Ayson

   Philippines
  |   Philippine, Benguet

Overview

A self-motivated professional with over 6 years’ experience in the customer service industry and in Sales. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service....

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Portfolio

Skills (8)

Tested
Customer Service
My Score
avg
Passed
sales support
domain broker
network troubleshooting
Email Handling
My Score
avg

Employment

CONVERGYS
DIRECT TV ACCOUNT: CALL CENTER-CUSTOMER SERVICE RE
2012 - 2014
RESPONSIBILITIES: -Taking in phone inquiry and promoting company’s service for newly signed customers and selling providing promotions for long term customers. -Taking in billing inquiries and...
SITEL
FIRST DATA CORP. ACCOUNT: CALL CENTER-CUSTOMER SER
2011 - 2012
RESPONSIBILITIES: -Taking in calls US based Payroll account Card Company. -Taking in complaints on card usage. -Taking phone inquiries funds availability
TELEPERFORMANCE
TELSTRA ACCOUNT: CALL CENTER-TECHNICAL SUPPORT
2009 - 2011
RESPONSIBILITIES: -Taking in calls for Australian based Internet Service Provider covering from ADSL, Cable, and Mobile platform. -Taking inbound calls on customer complaints and scheduling...
SYNNEX – CONCENTRIX (LINK TO SUPPORT)
LINKSYS BY CISCO SYSTEMS: CALL CENTER-PRODUCT SUPP
2007 - 2008
RESPONSIBILITIES: -Taking calls from Linksys customers and provides level 1 scope troubleshooting and configuring networking devices such as routers, modems, wireless adapters, range expanders...
SITEL BELL SOUTH / AT & T ACCOUNT
TECHNICAL SUPPORT REPRESENTATIVE
2006 - 2007
RESPONSIBILITIES: - Provides excellent Customer Service. -Provides accurate data en try and customer information and concerns to avoid escalations. -Guarantees customers that in every call they...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Elance Level
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  • 12 months
  • Lifetime
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0
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Identity
Username
johnalexis
Type
Individual
Member Since
January 2015
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0
John Alexis Ayson | Elance

John Alexis Ayson