I am a Virtual Assistant, Call Center Customer Service,Chat/Email support HR/Recruitment professional. I am able to undertake entry level and managerial projects and perform their duties with the highest level of professionalism.
I am also a Telephone etiquette, customer service, accent reduction,sales and marketing management trainer.
I have a passion for sucess. I hate unprofessional attitudes /mediocre work, I am a quasi perfectionist, quick learner and I cherish working partnerships. I am a go getter who will stop at nothing to ensure customer/client satisfaction.I am loyal, ethical and looking for a long term fruitful partnership. I have worked with a few freelance employers all of whom were satisfied.
I am very flexible (40hrs +), more so, at nights , weekends and public holidays. I provide the highest level of professionalism, experience and superior English Language skills.
-Front Office Management
-Human Resource Management
-Virtual Call Center Management
-Online Team Manager
-Exemplary Word processing and typing skills
-Sound knowledge of Microsoft Office Suits 2003 and beyond, especially excel
- Superior customer service skills, conflict resolution and sales
.-Ability to interact persons with varying accents and educational levels
My competences include:
•Strong communication and interpersonal skills, with the ability to interact with a diverse range of personalities and situations. Excellent problem solving skills.
•Strong command of the English language and the ability to apply in formal and informal settings.
•Critical Thinking Skills. The ability to apply general rules to specific challenges in a systematic way, setting priorities and anticipating alternative outcomes to produce answers that make sense.
•Continuously strive to enhance expertise and personal development by learning and integrating new skills, information and knowledge to drive performance.
•I strive to foster and promote a cooperative work environment by demonstrating drive and persistence to achieve and exceed goals for self and others. I am outcome oriented, demonstrate commitment to achieving goals. Uses clear principles and measures to make decisions and track progress. I am an excellent team player with an extraverted personality and professional demeanor.
•I effectively convey information and encourage the exchange of ideas to achieve business development goals. Credible, easy to understand and informative; communicates key messages clearly, succinctly and with confidence. Actively listens and incorporates input from others
St. George's University
Bachelor of Science Degree-International Business
2003 - 2007