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Rachel Johnston | Elance
 
176985602337900
Last Sign-in: Dec 4, 2012

Rachel Johnston

Exceptional technical author
   United Kingdom
  |   Manchester, Greater Manchester

Overview

Reliable and accomplished technical author with experience in a range of sectors. Extensive experience with complex, enterprise-class solutions.

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Jan 21, 2011|Other IT & Programming|$4,657|Completed
|
4.5

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Skills (2)

Tested
Technical Writing
Technical Writing Skills Certification
My Score
avg
Adobe FrameMaker

Service Description

I am a solo technical author and have been contracting since 2006 using my own limited company.

A great product deserves great user documentation. Providing good quality user assistance helps reduce support calls, increases user satisfaction and strengthens your brand. I can create online help, user manuals and training materials that empower your customers to get the most from your product.

I have been a technical author for nearly 10 years, with experience in a wide range of software sectors, from educational to ERP. I am conversant with most major authoring tools, with Framemaker and Robohelp being particular strengths.

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Employment

Openbravo
Senior Technical Writer
2008 - 2009
Openbravo is a developer of a free, open source, web based Enterprise Resource Planning application - Openbravo ERP. As the first author employed by the company I have defined and driven...
Infor
Senior Technical Writer
2006 - 2008
As sole author working in the UK I was responsible for documenting UK-specific enhancements to Infor’s flagship ERP product, SX.e. SX.e is a complex, enterprise-class product, and the role...
Promethean
Technical Writer
2005 - 2006
Promethean manufactures interactive whiteboards, wireless peripherals and presentation software for schools and colleges. I used Adobe InDesign and Robohelp X5 to document the entire range of...
SurfControl
Senior Technical Writer
2003 - 2005
As documentation lead for SurfControl E-mail Filter, I was responsible for documenting an award-winning, network security product. Liaising with developers, QA and the marketing department, I used...
Donovan Data Systems
Technical Writer / Information Designer
2001 - 2003
At DDS I was responsible for documenting a complex e-server based accountancy system. My achievements include: Developing and updated large-scale reference manuals as well as more informal user...

Education

University College London
B.A. Hons Classical Archaeology
1991 - 1995

Keywords

Writing
Documentation
Help
Manuals
Author
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
Jobs
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Identity
Username
Johnstontechdocs
Type
Individual
Member Since
November 2009
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Rachel Johnston | Elance

Rachel Johnston