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Fernando V. | Elance
 
176985602337900
Last Sign-in: Feb 21, 2016

Fernando V.

Efficient Customer Service Representative
   Philippines
  |   Fairview, Quezon City

Verified Freelancer

Fernando V.'s identity has been verified.  Learn More

Overview

5 years in Customer Service Industry
Almost 2 years of experience as a Senior Agent in PayPal UK
Handled challenging accounts like PayPal, Optus and Telecom NZ.
Possess excellent communication skills both oral and written.
Set up performance goals to meet targets, efficiency levels and quality assurance standards.
Extensive skills on customer service management and inter-

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Oct 17, 2014|Customer Service|$1,494|Completed

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Portfolio

Skills (10)

Tested
Telephone Etiquette
My Score
avg
Email Etiquette
My Score
avg
Passed

Employment

Matthew Menashe (MRO Supply)
Sales Manager / Back End Office Work
2013 - 2014
- Completed 1493:00 hrs * Phone and Email Support * Order processing * RMA * Import and Export Shipping * Help Desk Ticketing System * Point of Contact of...
Telecom New Zealand
Customer Service Representative
2012 - 2013
Teletech Philippines
Optus Australia
Technical Support Representative
2011 - 2012
24/7 Support Philippines Inbound Technical Support
PayPal UK
Senior Customer Service Agent
2009 - 2010
Sutherland Global Service - Escalation Calls - Customer Service Management - Team Management
PayPal UK
Customer Service Representative
2008 - 2009

Education

Rizal Technological University
Electrical and Computer Engineering
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
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Identity
Username
jojovillanueva19
Type
Individual
Member Since
June 2013
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Fernando V. | Elance

Fernando V.