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Jonathan Isidro | Elance
 
176985602337900
Last Sign-in: Apr 14, 2015

Jonathan Isidro

Customer Service and Email Support Specialist
   Philippines
  |   Silang, Calabarzon
  |  12:48 pm Local Time

Overview

Minimum Hourly Rate $7

I'm a home-based online contractor looking for a way to provide for my family while staying near them. I have been in the BPO and call center industry since 2006 and have handled different LOBs (Lines of Business) from Directory assistance, Customer service to Technical support and Email support. I am fluent in both spoken and written English with great call handling skills and a knack for establishing rapport. I'm what you're looking for.

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Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Computer Competency
My Score
avg
Passed
Customer Service
My Score
avg
Email Handling
My Score
avg
Passed

Service Description

**Customer Service**

- Handled both Tier 1 and Tier 2 calls in my experience working for PayPal and Getaround, Inc.
- Handled Email Support as 2nd responsibility with PayPal and Getaround, Inc.
- Handled both Service Provider acquisition and Service Provider Account Management for Red Beacon before they were acquired by Home Depot.

**Technical Support**

- Handled Tier 1 calls for Hewlett-Packard's notebook line. We also performed "need-based" selling of HP products and services.

**Directory Assistance**

- Handled UK Directory inquiries for 118-118. We also offered table bookings, cinema and train times.

**Administrative**

- Handled 20 agents for Red Beacon and performed monthly and bi-weekly performance assessment/reporting, coaching (group and one-on-one), product information calibration, and attendance tracking.

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Employment

Getaround, Inc
Customer Happiness Agent
2014 - 2014
My job was to provide customer service/happiness to both car owners and car renters. This involved rental/reservation booking assistance (booking, editing and canceling), roadside assistance...
Red Beacon - TaskUs, Inc
Team Lead
2011 - 2013
My responsibility is to manage a team of 20 Customer Response Agents. This involved performance management and evaluation, group and one-on-one coaching sessions, quality assurance calibration, and...
Hewlett-Packard - Teletech
Technical Support Representative
2011 - 2011
I provided Technical Support (software and hardware troubleshooting and repair recommendations) and need-based selling for consumer notebooks for HP North America.
UPSEM Language Center
English Teacher / Tutor
2010 - 2010
My responsibility as an English teacher is to teach basic to intermediate English grammar, reading ( verbal and comprehension), and listening exercises for Korean students between the ages of 9 to...
118-118 - kgb Philipines
Directory Enquiries Agent UK Track
2010 - 2010
I assist customer in their private and business number listing inquiries and offer connection or provide the number through an SMS message. I also offered enhanced services such as table bookings,...
PayPal - Eperformax BPO and Contact Centers
Community Support Senior Agent
2008 - 2009
As a Senior Agent, my responsibility is to provide support to Community Support Agents by answering Helpdesk inquiries, providing permission-based assistance, and taking escalated calls.
PayPal - Eperformax BPO and Contact Centers
Community Support Agent
2006 - 2008
My job is to assist customers with their various PayPal issues and inquiries.

Education

Letran College
Bachelor of Science in Business Administration
-
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
administrative
customer relations management
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Identity
Username
Jonathan_Isido
Type
Individual
Member Since
June 2014
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Jonathan Isidro | Elance

Jonathan Isidro