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Jonathan K. | Elance
 
176985602337900
Last Sign-in: Apr 6, 2015

Jonathan K.

   United States
  |   College Point, NY

Overview

Talented dedicated versatile team player responsible for day to day third level support maintenance and support desktop infrastructure. Ability to work independently without intensive oversight and take initiative on a regular basis finding root cause to avoid problems proactively rather than just fixing them after the fact.

• Responsible for overall front-line support for users.
• Resolve problems by addressing user needs promptly and courteously.
• Provides technical support to end users for networked PC and laptop...

Read More »

Skills (10)

Tested
DNS
Troubleshooting
DHCP
Technical Support
Training
Operating Systems
TCP/IP
Hardware
Group Policy
Software Installation

Employment

JPMorgan Chase Inc
Sr. Service Desktop Engineering
2009 - Present
Morgan Stanley
IT Floor Support
2013 - 2014
Bank of America Inc
Desktop Support Specialist
2007 - 2009
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
jonathankao
Type
Individual
Member Since
April 2015
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Jonathan K. | Elance

Jonathan K.