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Joneiley F. | Elance
 
176985602337900
Last Sign-in: Jun 3, 2014

Joneiley F.

CSR/TSR/Help Desk Rep with 5 years of experience
   Philippines
  |   Manila, NCR
  |  1:02 am Local Time

Overview

Minimum Hourly Rate $5

Have worked in the call center industry for almost 5 years handling airline, hotel, travel, cable company and telecommunications account. Became a Help Desk Representative taking supervisory calls and became a Retention Specialist too for customers wanting to cancel their account. Has knowledge of technical support tier 2 . Worked as a call tracker for helping companies make their marketing strategy better. Beginner at blogging and writing.

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Skills (8)

Tested
Computer Skills Test
My Score
avg
Passed

Employment

Intelenet Global Phils.
HRCC
2011 - 2012
Handled Hilton Reservations taking calls for all Hilton branded hotels booking reservations and packages.
SPI Global
Advanced CSR
2011 - 2011
Handled Dish Network accepting payments, activating accounts, upgrading accounts, adding subscriptions, answering questions, troubleshooting receivers and other Dish Network devices.
NCO Clark
CSR/TSR/Retention Specialist
2009 - 2011
Handled T-Mobile Prepaid and T-Mobile Prepaid. Upgrading accounts, receiving payments, troubleshooting mobile devices and retaining customers who would like to cancel their contract.
WNS Travelocity
CSR
2009 - 2009
Handled Travelocity which is an international travel account booking air, hotel car and activity packages.
Advanced Contact Solutions
CSR/Help Desk
2007 - 2008
Handled US Airways booking flights, reissuing tickets and answering and assisting escalated calls.

Education

System Technology Institute
Information Technology
2004 - 2006
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
joneileyf19
Type
Individual
Member Since
June 2012
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Joneiley F. | Elance

Joneiley F.