Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Jose calwyn Jimenez | Elance
 
176985602337900
Last Sign-in: Jun 11, 2015

Jose calwyn Jimenez

customer service with health care background
   United States
  |   Falls Church, VA

Overview

Minimum Hourly Rate $22


• Team OIC – United Health Group Provider Services (WIPRO BPO Cebu)

- Functions as a Team Lead
- Manage day-to-day planning, operation and problem solving of a team of agents to meet the required level components, standards.
- Motivate and inspire team members to go beyond their potentials.
- Managing the floor and ensure adherence to schedule.
- Compiling team reports on team’s performance and do one on one feedback and coaching with the agent to acknowledge outstanding performance and areas of opportunities.
- Intervene when necessary...

Read More »

Skills (10)

Tested
iPhone App Development
Content Writing
Microsoft Excel
Computer Skills
Phone Support
Call Center Skills
English
Customer Service
General Office Skills
Email

Service Description

- Functions as a Team Lead
- Manage day-to-day planning, operation and problem solving of a team of agents to meet the required level components, standards.
- Motivate and inspire team members to go beyond their potentials.
- Managing the floor and ensure adherence to schedule.
- Compiling team reports on team’s performance and do one on one feedback and coaching with the agent to acknowledge outstanding performance and areas of opportunities.
- Intervene when necessary to aid the group resolving issues.

as a provider representive
- Answers queries from health provider’s office/clinic/hospital if patient is covered under the Insurance Plan
- Give status of claims submitted
- Escalate claims complaints and send them back for review and reprocessing if necessary



Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
josecalwyn
Type
Individual
Member Since
June 2015
Elance URL
Verifications
0
Jose calwyn Jimenez | Elance

Jose calwyn Jimenez