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Jose R. | Elance
 
176985602337900
Last Sign-in: Nov 6, 2015

Jose R.

Professional Technician & Multitasking Translator
   Panama
  |  10:10 pm Local Time

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Overview

Minimum Hourly Rate $8

Professional Technician in Computer Systems and other areas, in where I have carried out the maintenance, support and reporting, participated in small research projects and development of new support opportunities in the various companies I have worked.

During my career I was certified as a CompTIA A + Hardware / Software technician and Dell laser printers specialist, providing assistance following the general standards. And at last I certified in ITILŪ Foundation in IT Service Management, improving my knowledge in processes.

In other...

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Jan 25, 2015|Other IT & Programming|$44|Completed
Aug 28, 2014|Customer Service|$0|Completed

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Portfolio

http://software.informer.com
http://app.plum.io/public/phgxsh
http://app.plum.io/public/phgxsh
Copy of my last certification.

Skills (10)

Tested

Service Description

- Translations English to Spanish or Vice versa.
- Technical Assistance: Software and Hardware support. For immediate assistance of support using remote access. (more details in the copy of my CV).

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Employment

HEWLETT PACKARD GLOBAL SERVICES - PANAMA
Mainframe / AS400 Security L2
2010 - 2014
Request management and support of Mainframe and AS400 security related issues. Providing additional support in different task as: audits, special request and projects. - Creation and...
HEWLETT PACKARD GLOBAL SERVICES - PANAMA
AS400 Operations L1
2009 - 2010
Verify the status of multiple servers around the world, providing support and immediate problem resolution related to the operation branch. - Remote verification of servers confirming that they...
LG ELECTRONICS - PANAMA
Digital Appliances / Media and Display Specialist
2008 - 2009
Provide phone support to customer with problems with their appliances, troubleshooting and setting up of repair services. - Creation of historical records, following the criteria of customer...
DELL COMPUTERS - PANAMA
GOLD (Pro Support) Technical Support Specialist
2006 - 2008
Provide remote support to customers with a Gold (Pro Support) support warranty, executing different types of support following the warranty layers including the seamless support for the resolution...
DELL COMPUTERS - PANAMA
Core L1 Technical Specialist
2004 - 2006
Provide technical support to customers over the phone, solving computer issues following the guide lines of the company. Coverage of internal group task as the generation of different attendance...

Education

University of Panama / Faculty of Economy
Third year of Economic Degree
2000 - 2003
Saint Vincent School
Bachelor in Bilingual Commerce
1995 - 1999
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Translation
Translator
Spanish
English
Technician
Tech
Tecnico
Soporte
Data
Management
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Identity
Username
joseruiloba
Type
Individual
Member Since
June 2014
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Jose R. | Elance

Jose R.