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Joy A. | Elance
 
176985602337900
Last Sign-in: Oct 25, 2012

Joy A.

Data Entry and Investment Specialist
   United States
  |   raleigh, NC

Overview

Minimum Hourly Rate $13

I'm a 29 year old recently relocated college graduate who is seeking a steady stream of income to help finance my future goals and dreams. I have a passion for helping others and providing sufficient and efficient customer service. True customer service is not only adressing the concerns of clientle but ,it is also providing advice and real solutions to customers needs.

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Skills (8)

Tested
Customer Service Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Office Skills Test
My Score
avg
Passed
microsoft excel 2004
skilled in lotus notes

Service Description

WORK EXPERIENCE:

April 2010-March 2011
Investment Specialist
New Account Setup, Coding New Documents,Replying to Emails,Maintenance Requests

January 2010-April 2010
Taxes Customer Service Repesentative
Sorted and Filed case-sensitive customer materials
Retrieved Customer Information and Answered Phone Calls
Clerical Duties

March 2007-Current
Contract Employee
Kelly Services

March 2008- March 09
US Bank Corporate, Kelly Services, Inc.
Corporate Trust Services
Inventory Control/Transfers
Checked inventory to insure accuracy of Payments and Maturity Dates
Utilized Microsoft Excel to Record information specific to Bonds
Processed Bonds for businesses and consumers
Processed and Audited Failed Remarketing Tickets
Audited Bonds to insure accuracy before they were distributed

March 2007 -March 08
US Bank Corporate, Kelly Services, Inc.
Customer Service/Sales Representative
Made Outbound calls to consumer customers
Confirmed and scheduled appointments for customers to meet with financial advisors
Sold products to qualified clientele

May 2005-March 07
Contract Elite Employee Jeane
Thorne Staffing agency

February 2006-March 08
HealthEast Corporate Office
Data Entry Specialist
10-Keyed Employee Timecards
Scanned Timecards to input them into system

February 2006-Febuary...

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Overview  |  Job History  |  Resume/C.V.

Keywords

Receptionist
Clerical
Data Entry
Typing
Customer Service
Filing
Customer Service
My Snapshot
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Identity
Username
joya1982
Type
Individual
Member Since
April 2012
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Joy A. | Elance

Joy A.