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Joy K. | Elance
 
176985602337900
Last Sign-in: Oct 29, 2015

Joy K.

IT Professional
   Kenya
  |   Nairobi, Nairobi Area
  |  6:57 am Local Time

Verified Freelancer

Joy K.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $33

I am an IT professional with a background in Computer Science and have years of experience in Project Management, Software Support and Account Management.

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Skills (8)

Tested
Software Support
Technical Account Management
Customer Service
My Score
avg
Software Testing
My Score
avg
Passed

Service Description

Software Support Management and Training: Through email, phone calls, live chat and in-person support.

Software Documentation: Creating instructional content for users, creating video tutorials, FAQs and Help Files

Project Management: Managing a pipeline of clients and multiple projects and products simultaneously

Usability Research: Working with clients to receive feedback, understand usability issues, and make recommendations or changes to improve usability.

Software/ Technical Account Management

Testing and QA: Conducting software quality assurance on new features before release and testing bug fixes

Bug Tracking and Reporting

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Overview  |  Job History  |  Team  |  About the Company

Keywords

software support
support manager
customer success manager
account manager
technical account manager
quality assurance
software tester
project manager
IT consutant
Company Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
joykendi
Type
Company
Member Since
November 2012
Elance URL
Verifications
0
Joy K. | Elance

Joy K.