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Rolaine Joy R. | Elance
 
176985602337900
Last Sign-in: Aug 30, 2015

Rolaine Joy R.

Virtual Assistant/Data Entry Expert
   Philippines
  |  1:02 pm Local Time

Verified Freelancer

Rolaine Joy R.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

My goal is to provide EXCELLENT CUSTOMER SERVICE at a VERY AFFORDABLE RATE!

With 7 years of experience in the BPO Industry mainly focused on Customer Service, Retention, Social Media Marketing, LinkedIn, Invoicing, Payroll, Data Entry, Sales and Scheduling.

I am extremely productive in a high volume and high stress environment with excellent multitasking skills but still having an eye for detail. I am very versatile and can work efficiently whether independently or in a team with minimum supervision.

Handled accounts from USA, Canada, UK...

Read More »
Aug 19, 2015|Social Network Management|$18|Working
May 12, 2015|Virtual Assistant|$613|Working
Jan 16, 2015|Data Entry|$3,340|Completed
Nov 7, 2014|Customer Service Project Management|$4,758|Working

View All »

Portfolio

This helps me manage my leads for follow up and sales.
Helps me monitor and send report about the status of my leads.
It helps my clients monitor my sales progress from month to month.
**Created this Special Discount Coupons to boost our sales **Used for Email Campaigns
Created it for email campaigns to reach Real Estates, Hotels, Offices and other...
I used this coupon for bulk email marketing to establish engagement on previous,...
Designed to promote the company to prospect clients who may need their services. This...
Created it for email campaigns to reach Real Estates, Hotels, Offices and other...
Designed to promote the company to prospect clients who may need their services. This...

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Virtual Assistant
Data Entry
English
Knowledge of Microsoft Office
Social Media Marketing
Data Mining
CRM
Phone Support

Service Description

**Excellent Customer Service
**Data Entry
**Generate Quotes
**Process Bookings
**Manage appointments thru Google/Outlook Calendar
**Follow up calls on prospects
**Order Processing
**Payment Processing
**Hootsuite Account Management
**Social Media Management
**Account Management including invoicing thru Zoho/Quotewerks




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Employment

Private Company in Australia (thru Elance)
Customer Service and Operations Manager
2013 - Present
Process bookings, assists on general inquiries, send quotes, contact leads, create invoices and follow up calls. Manage campaigns for new promotions and specials.
Licensing Company in Australia
Sales Support
2012 - 2013
Performs both administrative and customer service tasks. I use various tools like Zoho CRM, Zoho Docs, Zoho Sheets, Quotewerks, Microsoft Office and Outlook. My dutis and responsibilities are to...
Convergys Services Philippines
Transition Coach/Acting Team Leader
2011 - 2012
A Transition Coach is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment. Individuals are committed to continuing...
Convergys Services Philippines
Senior Customer Service Specialist
2008 - 2011
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Responsibilities include...
Jollibee Tandang Sora-Commonwealth
Store Marketing Assistant
2006 - 2007
A Store Marketing Assistant does party reservations, quotations, preparation and hosting.
Jollibee SM City Annex ( North Edsa )
Store Marketing Assistant
2006 - 2006
A Store Marketing Assistant does party reservations, quotations, preparation and hosting.

Education

Polytechnic University of the Philippines
Bachelor in Business Administration Major in Manag
2005 - 2011
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Data Mining
Virtual Assistant
Data Entry
Hootsuite
Zoho
Invoicing
LinkedIn
Social Media Marketing
Quotewerks
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
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Identity
Username
joyraymundo
Type
Individual
Member Since
December 2012
Elance URL
Verifications
0
Rolaine Joy R. | Elance

Rolaine Joy R.