Job Description as Process Associate - GuruAid Process (Lester Info Services) :-
*Attending & Handling Clients Query over the phone & Chat.
*Probing Issue, Taking Clients PC on Remote (Log me in Rescue), (Guruaid Screen Connect).
*Identifying the issue, Checking for Threats with AVG Tune Up.
*Installation of Microsoft Windows(XP, Vista, 7)
*MS-Office Installation and Password Recovery
*Handling Refund & Claims, Working Closely with Schedule call Back & Renewals Team.
*Generating Leads, Pitch for SIP (Single Incident Plan) or AMC (Annual Maintenance Contract)
*Closing the Call, Transfer the Remote session to L2 technican.
Job Responsibilities as Business Administrator (Safety Umbrella) :-
*Organize market research and analyze its needs.
*Develop pricing strategies for products to be Promoted.
*Deep & Thorough Research of Manufacturer’s through Internet & other Publicity Information System.
*Preparing Quotation, Online Government Tender participation & submission.
*Paper Tender Participation & Attending Tender Opening Meetings.
*Clarification & follow-ups on Technical aspects both verbally & written with government bodies such as BARC, NPCIL, DAE, ONGC, BPCL, HPCL, etc
*Online bid Monitoring, Acting Mediator Between the Manufacturer & Buyer..
*Close business deals by coordinating requirements; developing and negotiating pricing Bid.
8Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies; placing and expediting...
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ICON HOSPITAL & RESEARCH CENTRE
Public Relation Professional
2009 - 2012
*Liaising with Colleagues & Key Spokespeople.
*Writing and editing in house Speeches, articles, reports, etc, reports, pamphlets, brochures and making public presentations.
*Responsible for MD...