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Joshua R. | Elance
 
176985602337900
Last Sign-in: Oct 16, 2014

Joshua R.

   United States
  |   Phoenix, AZ

Skills (10)

Tested
Bilingual
Forecasting
Supervisory Skills
Technical Recruiting
Small Business Development
Resource Management
Social Networking
Call Center Development
Call Center
Business Analysis

Employment

Only IT Consulting, LLC
Human Resources Manager, COO
2009 - 2014
Staffing solutions to your consulting needs. We are a company which is focused in Unix-Aix Sys Administration. We have about 60 AIX Engineers currently working across the country. Our engineers are...
Access General
Customer Service Supervisor
2009 - 2010
Oversaw call center functions for non-standard auto insurance specializing in non-standard auto coverage. Lead call center department by coaching and motivating customer service specialists while...
AssuranceAmerica
CSA and Team Leader
2007 - 2009
Provided world class customer service to all policy holders and Agencies who provides AssuranceAmerica insuranc coverage and services. By working as a liasion for both dimensions I was able to...
IBM
Team Lead
2006 - 2007
Inbound CSR for IBM Business PartnerWorld. Provided leadership to aid in determining the direction of routing calls to providing leadership and instruction as well as presale/sales support,...
IBM
Latin American Team Lead
2005 - 2006
Utilized IBM tools and resources to get Business Partner products and solutions to market faster, decrease the sales cycle, and win more profitable business for IBM Business PartnerWorld. Provided...
GreenPoint Bank
Loan Counselor
2002 - 2004
Generated contact with customers through incoming/out going calls and additional correspondence. Assessed reason for customer delinquency to project probable out come and resolution opportunities....
IBM Corporation
Rep/Supervisor
1997 - 2001
Started as inbound CSR for IBM Business Partnerline. Assisted in ascertaining the direction of routing calls to providing presales/post-sales support, configuration support on midrange servers...

Education

McEachern High School
Diploma
-
Georgia Perimeter College
Anthropology
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
Jobs
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0
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Identity
Username
JROD2014
Type
Individual
Member Since
October 2014
Elance URL
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Joshua R. | Elance

Joshua R.