• 3 + years customer contact center experience in wireless, telecommunications, government industries.
• Analyst with 5 + years MS Access design and implementation skills.
• Experience with large data conversion project working with Data Management and Technology Media Services teams.
• Data management, data quality checks, change request submittal in Siebel environment.
• Completed Siebel 7.0 upgrade project with IT Department.
• ACT 7.0 Version and ACT Web beta-test version.
• Statistical metrics reporting within...