8+ years’ professional technical writing and editing experience with enterprise level companies such as Symantec Corp., United Nations – UPU, and PG&E Corporation.
Expert level experience with RoboHelp, FrameMaker, Captivate, Vasont, XMetal (XML), and various other authoring tools.
Experience working on application conversions, moving from FrameMaker and RoboHelp to Vasont, XMetal (XML) and Madcap Flare tools.
Created new procedure and administration guides for SOX compliance at PG&E Corporation.
Created multi-media interactive training with Captivate and Articulate at the United Nations – UPU.