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Julia Dennis | Elance
 
176985602337900
Last Sign-in: Jul 7, 2011

Julia Dennis

Virtual Assistant
   United States
  |   Columbus, OH
  |  5:09 am Local Time

Overview

Minimum Hourly Rate $10

Currently working as PT Virtual Assistant for Real Estate Group based in MA.

Experience providing:
Tier II Help Desk Support
Tier II Remote, B2B WAN Support
Project Management/Consulting Services


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Skills (1)

Tested
Help Desk Certification
My Score
avg

Service Description

> Virtual Assistant
> Technical Support
> Help Desk
> Customer Service
> General Administrative / Clerical Support
> Project Management / Coordination


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Employment

Columbus City Schools (Contractor)
Field Services Support Analyst
2010 - 2010
Instrumental in developing and fine-tuning the process for decreasing Mean Time to Repair from 15.5 days to 5.5 days Data Analysis via Qlikview + Analyze & Compare Ticket Data [issue summary,...
Columbus City Schools (Contractor)
Sr. Help Desk Analyst
2008 - 2010
Meet or exceed Administrative & Instructional Users expectations by providing quality Tier 1 & 2 Technical Support for approx. 1,200 Applications & 40,000 pieces of Hardware + Answering incoming...
Technology Education College
Adjunct Instructor
2004 - 2005
Instruct adult students pursuing Diplomas & Associates Degrees in Computer Applications, Computer Aided Design and Drafting, Medical Assisting & Criminal Justice in computer and general education...
Franklin County Child Support Enforcement Agency
Support Officer I
2003 - 2004
Establish Interstate Child Support cases & Enforce Child Support cases Interviewed and corresponded with agency clients and other individuals to obtain information necessary for the execution of...
AT&T Solutions
Sr. Technical Associate I
2000 - 2001
Remotely monitored, managed & supported multiple clients’ networks worldwide (Tier 2, LAN/WAN, Break/Fix within Shared Services Unit) Primary Client Interface + Respond to requests, Proactively...
Global Technology Network Solutions
Project Manager / Consultant
1999 - 2000
Manage Software Development and Network Implementation projects for internal & external Clients

Education

Franklin University
Masters of Business Administration
1996 - 1998
Franklin University
Bachelor of Science
1994 - 1996
Columbus Technical Institute
Associate of Applied Science, Interpreting ASL
1984 - 1986
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant
Technical
Help Desk
Customer Service
Administrative
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Identity
Username
Julzd
Type
Individual
Member Since
February 2011
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Julia Dennis | Elance

Julia Dennis