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Sarah Pallingayan | Elance
 
176985602337900
Last Sign-in: Feb 18, 2014

Sarah Pallingayan

Microsoft XP/Vista, Microsoft Office XP/Vista (Wor
   Philippines
  |   Makati City, Manila Philippines
  |  2:52 pm Local Time

Overview

To get a challenging position as a full time worker that offers a professional working environment and enables me to grow while meeting the company's goal. Microsoft XP/Vista, Microsoft Office XP/Vista (Word, Excel)

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Skills (10)

Tested
Editing/Copy Editing
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed
English Spelling Test (U.S. Version)
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Service Description

Main duty is to evaluate agents based on client specifications and internal standard.
Focus evaluation on Saves, Service and Welcome
Handles simple task like date gathering and report preparation.
Performs specific tasks that are specially assigned for the particular level based on the competencies and experience of the QA in the program; these includes attending calibration sessions, and doing QA talks for new hires.
Working in simultaneously with multiple software applications; appropriately identifying and escalating agent behaviors that create impact to the business.


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Employment

Stream Global Services, Inc.
Quality Representative
2009 - Present
Main duty is to evaluate agents based on client specifications and internal standard. Focus evaluation on Saves, Service and Welcome Handles simple task like date gathering and report preparation....
Stream Global Services, Inc.
Customer Support Professional, Dec 2008 Ė May 2009
2008 - 2009
Guiding customers in activating new accounts. Provides information of the customerís account, review and explanation of billing as well as disseminating latest updates about the product. Helping...
IQOR
Collections Specialist
2007 - 2008
1 Guiding customers in activating new accounts 2 Provides information of the customerís account, review and explanation of billing as well as disseminating latest updates about the product 3...
Sutherland Global Services
Customer Service Representative
2007 - 2007
1 Guiding customers in activating new accounts 2 Provides information of the customerís account, review and explanation of billing as well as disseminating latest updates about the product. 3...
Ocean Pacifio Services, Inc.
Administrative Assistant
2004 - 2005
1 Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. 2 Resolves administrative problems by coordinating preparation of reports, analyzing...

Education

Virgen de los Remedios Colege
Bachelor of Science in Business Administration
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Main duty is to evaluate agents based on client specifications and internal standard. Focus evaluation on Saves
Service and Welcome Handles simple task like date gathering and report preparation. Performs specific tasks that are specially assigned for the particular level based on the competencies and experience of the QA in the program.
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Identity
Username
jumabare
Type
Individual
Member Since
September 2013
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Sarah Pallingayan | Elance

Sarah Pallingayan