Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Juvy A. | Elance
 
176985602337900
Last Sign-in: Aug 22, 2015

Juvy A.

Virtual Assistant/Marketing Analyst/Service Desk
   Philippines
  |   Las Pinas, Calabarzon

Overview

Minimum Hourly Rate $4

*Part-time Virtual Assistant/Marketing Analyst, Spread Your Voice, July 2014-present

*More than six(6) years of IT service support experience as Service Desk Analyst
in a world-class electronics manufacturing environment of more than 2000 IT users
with proven successes in building and cultivating excellent customer relationships

• Customer-oriented. Decisively puts the customer’s needs above all.
• Quality-oriented. Continuously looks for better ways of doing things.
• Team player. Works very well with and participates actively in teams.
•...

Read More »

Skills (10)

Tested

Service Description

• Effectively provided single point of contact for delivery of user and customer requests for service (i.e., incident resolution, standard and non-standard changes, and requests for information) ensuring requests were clarified, accurately logged with all pertinent information solicited, properly classified, assigned to appropriate support personnel, escalated as required, and resolved within established SLAs, while ensuring conformance to established policies, procedures, and work instructions



Read More »

Employment

Spread Your Voice
Virtual Analyst/Marketing Assistant
2014 - Present
Philips Semiconductors Philippines
Service Desk Analyst
2000 - 2008

Education

Adamson University, Manila Philippines
Bachelor of Science in Computer Engineering
1995 - 2000
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant/Marketing Analyst/Service Desk Analyst
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
juvy-adriatico
Type
Individual
Member Since
December 2014
Elance URL
Verifications
0
Juvy A. | Elance

Juvy A.