“I have to say, I'm a bit baffled by this review, and really the whole working experience with this client.
I completed a draft of an "About Us" page for the clients' website, which they liked, and then a second draft implementing all the changes they suggested. Abruptly, the clients decided it wasn't going to work out--which is fine, sometimes tones & styles don't match up--and offered to pay me 60% of the total agreed upon.
I could have disputed, because the work was already completed (and a few hours of work put in), but instead I accepted their partial payment without bitterness. For that reason, I don't think this low rating is deserved, especially in the areas of professionalism and response. I always responded to their emails within a day (maybe the timezone differences made it seem otherwise?) and handled their refund request without making waves, when I was within my rights to do so. It's not unheard of for clients to claim dissatisfaction so they can take the money and run, but I gave them the benefit of the doubt, and of course, I want my clients to be happy with my work.
I have many happy clients relationships here on Elance, so it's always a bit disappointing when a situation like this pops up. Thankfully, it's a first for me. And hopefully the last. ”