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Kristy D. | Elance
 
176985602337900
Last Sign-in: Sep 19, 2014

Kristy D.

Admin/CSR Professional
   Canada
  |   Wetaskiwin, Alberta
  |  4:28 pm Local Time

Overview

If you are looking for someone to provide you with administrative, secretarial, or CSR services, look no further.

Whether you are looking for someone to answer/screen phone calls and emails, or just need help in any other form of clerical or customer service related assistance, I am willing to do what it takes to meet your business needs.

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Skills (10)

Tested
Call Center Skills
Computer Skills
Customer Service
Email
Email Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Knowledge of Microsoft Office
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Time Management
English Grammar
English Spelling
English Spelling Test (U.S. Version)
My Score
avg

Service Description

Customer Service
Administrative/clerical duties
Data Entry
Typing speed 60+wpm
Microsoft Office - Word, Excel, Powerpoint, Access, Outlook


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Employment

Misericordia Hospital
Switchboard Operator
2010 - Present
Responsible for responding to incoming and outgoing calls for the Edmonton General, Grey Nuns and Misericordia Community Hospitals Directing calls to appropriate areas of the facilities and...
Loblaw Companies Ltd
Retail Service Represtative - Credit Desk
2007 - 2008
Managing incoming phone calls, resolving customer concerns and inquiries on credits (shorts, overages, damages, quality, returns, and mispicks), ensuring that follow up is completed on all...
Royal Bank of Canada
Client Service Representative
2006 - 2007
Responding to client-initiated contacts, delivering fast and efficient service Assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money...
CIBA Vision
Customer Service Representative
2001 - 2004
Took contact lens and solution orders Assisted with order tracking, problem solving, and communicated with management and sales/credit representatives in order to deliver premium customer service...

Education

Medix
Medical Office Assistant
2008 - 2009
Brantford Collegiate Institute
High School Diploma
1989 - 1993
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
k-duffy
Type
Individual
Member Since
February 2012
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Kristy D. | Elance

Kristy D.