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Kasundra Ables | Elance
 
176985602337900
Last Sign-in: May 24, 2013

Kasundra Ables

   United States
  |   Hamilton, AL
  |  9:09 am Local Time

Overview

Minimum Hourly Rate $10

I have 4 years of customer service experience. I am currently a CSR Supervisor. I oversee 9 agents, in which, I perform quality checks so that I may track progress and areas that need to be addressed to better agent performance and customer experience. I also help create new and updated training material for 2 seperate accounts that we are working for. I keep track of attendance and time for the agents and address issues when necessary. I perform quality audits of phone calls and emails sent to customers. I manage the call queue so that we...

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Skills (9)

Tested
Customer Service Test
My Score
avg
Passed
Email Etiquette Certification
My Score
avg
Passed
Queue Management
Call Center Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed

Employment

Products For Life, Inc
Supervisor
2012 - Present
Home Office
Customer Service/Sales Representative
2012 - Present
Sitel
Customer Service Representative
2011 - 2012
ClientLogic
Customer Service Representative
2004 - 2005
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Reviews
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Clients
Total
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Per Client
Identity
Username
KAbles
Type
Individual
Member Since
May 2013
Elance URL
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Kasundra Ables | Elance

Kasundra Ables