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Karen A. | Elance
 
176985602337900
Last Sign-in: Aug 11, 2010

Karen A.

Talented and reliable professional
   United States
Granbury

Overview

Minimum Hourly Rate $8

I am a professional with over 20 years administrative and management experience, looking for a different and challenging way to work. I am proficient in Microsoft Office to include Word, Excel, Outlook, Publisher. I am creative and also love researching and am very proficient on the internet. Most of my experience is customer service related. I worked for over twelve years in a call center and later became manager of that call center. I developed a reputation for being the one person who could resolve a problem when others could not. I...

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Skills (5)

Tested
Creative Writing Test - Fiction (U.S. Version)
My Score
avg
Passed
Office Skills Test
My Score
avg
Passed

Service Description

Company background

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Employment

Fossil Rim Wildlife Center
Reservations and Information Officer
2007 - Present
Take reservations for lodging and tours, provide information to potential guests, reconcile daily business, assist other departments as needed.
United Cooperative Services-Electric provider
Dispatcher
2006 - 2007
Answered power outage calls, answered billing questions and took payments over the phone.
Rooms To Go-furniture distribution center
Customer Service Supervisor
2002 - 2006
Oversaw 18 outside service technicians, resolved customer issues, made travel arrangements for upper management, maintained timesheets, parts, and vehicle maintenance spreadsheets.
Wickes Furniture
Customer Service Manager
1990 - 2002
Oversaw small call center offering product warranty, oversaw outside service department, provided support to six retail stores, handled human resource issues, confidential customer records.
Overview  |  Job History  |  Resume/C.V.

Keywords

service
administrative
spreadsheets
word
research
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  • 12 months
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Identity
Username
kadams
Type
Individual
Member Since
January 2010
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Karen A. | Elance

Karen A.