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Caloy L. | Elance
 
176985602337900
Last Sign-in: Jun 10, 2015

Caloy L.

Customer Service Advocate, VA, Data Entry
   Philippines

Overview

Thanks for taking the time to check on my profile. I have been working in the BPO industry for 7 years. Starting from being a Debt Collector, Customer Service Consultant, to being a Workforce Analyst. And during that time, I have acquired skills necessary for the job. Some of the skills that I can consider as my edge over other applicants are:

-Has knowledge on MS Word, MS Powerpoint, MS Excel (As I do reports for our site's Service Level.).
-Inquistive
-Good attention to detail.
-Minimal supervision needed.
-Flexible in terms of working...

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Skills (8)

Tested
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Data Entry
Computer Competency
My Score
avg
Microsoft Outlook
My Score
avg

Employment

FIS Global Solutions
Senior Member
2014 - 2015
US Financial Company -Assist customers on their inquiry regarding card usage, balance inquiry, and dispute while ensuring world class customer service is given. - Educate customer on how they can...
Teletech Makati
Onsite Support
2014 - 2014
On-Site Support (Workforce) -Uses tools such as TotalView and Avaya CMS to see agents adhere on their given schedule. -Flag agents on unscheduled Aux or Logout. -Send Aux/LILO reports across all...
Teletech Makati
Connected Home Specialist / Credit Management
2010 - 2014
-Process customerís request on moving their service(s) to their new address. Ensuring zero errors until move process has been completed. -Handling calls regarding customers enquiring service...
iQor Philippines
Credit Analyst
2008 - 2010
-Assist customers on their inquiry regarding card usage, balance inquiry, and dispute while ensuring world class customer service is given. - Educate customer on how they can use the product, what...
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
Kaloyskie
Type
Individual
Member Since
June 2015
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Caloy L. | Elance

Caloy L.