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Tom Karanja | Elance
 
176985602337900
Last Sign-in: Aug 4, 2014

Tom Karanja

expert php developer, graphic designer
   Kenya
  |   Mombasa, kenya
  |  8:42 am Local Time

Overview

Minimum Hourly Rate $16

I am data entry clerk with experience in Microsoft office packages especially ms excel, also competent with C.M.S content management system

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Skills (4)

Tested
microsoft exel
addobe photoshop
joomla

Service Description

Desktop Administration and Configuration: Occasionally supervise team of staff for

specific projects. Monitor all personal computers running the Vivid Graphix software

delivery system to ensure software distribution are delivered correctly. Perform software

distribution updates, scripting, testing and support. Perform research into new versions

of centrally supported software and perform beta testing, production rollout and post

production support. Perform 2nd level desktop troubleshooting in conjunction with the

Help Desk. Provide technical advice to client when necessary. Provide guidance and

training to new/junior staff. Prepare, maintain and update (electronic and paper) files and

internal databases. Draft documentation and reports.

? Service installation and support: Receive and log problems calls or services request with

minimum delay. Attempt to resolve as many problem calls or service requests on initial

contact. Schedule service requests including equipment replacement/installation, software

installation, Local Area Network connection, return to stock, site surveys etc. Diagnose

and resolve any hardware, software or connectivity problem. Provide basic training to

end user on the use of standards systems and applications. Draft end-user and/or technical

documentation. Log all action in the tracking system including site survey, steps taken

to resolve problem or to complete task and problem encountered, current status etc.

Act as...

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Employment

Vivid Graphix Co. Ltd
Position Held: ICT Support
2012 - 2013

Education

Jomo Kenyatta of Agriculture and Technology
I.T
2007 - 2010
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
kanyoro2020
Type
Individual
Member Since
May 2013
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Tom Karanja | Elance

Tom Karanja