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Karen W. | Elance
 
176985602337900
Last Sign-in: Sep 15, 2015

Karen W.

PROCESS IMPROVEMENT and BUSINESS MANAGEMENT
   United States
  |   Bradfordwoods, PA
  |  6:25 am Local Time

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Overview

I can help you ORGANIZE & take CONTROL of your Back-Office Operations and Human Resources Administration for increased EFFICIENCY, PRODUCTIVITY and PROFITABILITY. With over 20 years of experience evaluating & redesigning existing business processes, I can assist you with:

• Standard Operating Procedures (SOPs)
• Project Life-Cycle processes
• Written Job Descriptions
• Employee Manuals
• Electronic Form Creation
• Disaster Recovery Plans and Safety Manuals
• IT Hardware & Software Documentation
• Commercial Insurance and Employee Benefit...

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Portfolio

I wrote the original Employee Manual for this company. A few years later, I...
I reformatted & and added new sections to this traditional Employee Handbook. Free...
Redesigned and formatted existing handbook to improve visual appeal. Added several new...
Standard Operating Procedure incorporating screen shots
Standard Operating Procedure incorporating keystrokes to be taken within internal...
Standard Operating Procedure documenting how to order company clothing -Before I was...
Job Description for the COO of a company that provides professional management services.
Job Description for a General Manager of a company that provides manual labor services.
I took a manual paper form and created this identical-looking electronic...
I created this Expense Report in Excel so it would automatically calculate and total...

Skills (10)

Tested
People Management
My Score
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Customer Service
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Service Description

BACK-OFFICE OPERATIONS PROCESS IMPROVEMENTS

• What is the status of your Standard Operating Procedures (SOPs)? Are they written and cross-referenced for company-wide consistency? Do your employees understand your company’s Project Life-Cycle and can they explain their ownership of the process? Have they bought-in to their ownership?
• What is the status of your IT hardware and software documentation, licensing, off-site contact information, security, and PCI compliance? Where do you stand with your 3 year/5 year IT plan?
• What is the status of your Disaster Recovery Plan? When was the last time that it was tested?
• Do you have a Safety Committee that meets regularly? What is the status of your Safety Manual?
• Is your current commercial insurance coverage sufficient and priced at the best value for your company? Are you missing additional lines of coverage that you should have?
• Does your company require corporate licensing? Are your employees required to be licensed? How are you tracking your compliance and renewals?
• Are your current vendors providing sufficient services priced at the best value for your company?
• Do each of your department managers have a budget and are they comparing it monthly against the actual income/expense dollars?

I can help you answer these questions… and when we know the answers, I can help you change one or as many of the processes as you like. The choice is yours. Let me help you to take CONTROL & develop WORKFLOW...

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Employment

J.A. SAUER CO.
Business Manager
2013 - 2015
• Responsible for HR, organizational behavior, month-end financial reporting, tax filings, and compliance – Managed monthly billings, AP/AR, IT, facilities, warehouse, inventory and security. •...
VERTICAL CLAIMS MANAGEMENT LLC
Chief Officer Corporate Operations
2004 - 2011
• Designed & managed the core business footprint from start-up to profitable enterprise – VCM provided claims & litigation management services to self-insured healthcare providers in the...
DAVIES, McFARLAND & CARROLL PC
Principal Administrator
1998 - 2004
• Recruited to manage professional staff of 35 individuals – realigned and motivated clerical staff to reduce chronic workflow backlog by 75%. • Enhanced fiscal awareness by creating monthly and...

Education

University of Pittsburgh, Katz Business School
Executive Masters of Business Administration
2012 - 2013
Insurance Institute of America
Associate in Claims/Property Casualty
2005 - 2007
University of Pittsburgh
Bachelor of Arts/Legal Studies
1989 - 1994
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

efficient workflow processes
Standard Operating Procedures (SOP)
Project Life-Cycle process
Job Description
Employee Manual
electronic form creation
process improvement
business management
human resources administration
on-boarding documentation
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Identity
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KarenWrightQM
Type
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Member Since
July 2015
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Karen W. | Elance

Karen W.