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Karthikeyan Damodaran | Elance
 
176985602337900
Last Sign-in: Apr 24, 2012

Karthikeyan Damodaran

Avaya, IPT, IP Telephony,ACE, ACS, ACA
   India

Overview

Technical Preview
Avaya Communication Manager 5.2 Media server S87XX Servers environment with G650 PN & Media Gateways
Implementation and maintenance of G450,G650 Gateways
Cisco Unified Communication Manager CUCM 8.5
Cisco Unity Connection 8.5
CALL MANAGEMENT SYSTEM CMS R12
AES 4.0 Version.
Call Billing server (Telesoft)
Verint Ultra 9.3 ¿ VOIP Logger
Avaya Intuity AUDIX LX R1.1 & Avaya Modular Messaging
Voicemail - Octel



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Service Description


CSS Corp Private Limited, Chennai August 2007 ¿ October 2008
(Formerly Slash Support India Private Ltd)

CSS Corp Pvt. Ltd., which include Cybernet software systems, Ready test go, Slash Support and Synaptris a leading group company in Chennai, dealing Software development, Testing, Product Development, Advanced technology support for enterprise class technology users, Technical & Customer Support services , Remote System Management Services for IT infrastructure providers & enterprises, Vendor neutral support for organizations adopting Open Source technology.

System Administrator
¿ Administering AVAYA Servers S8700 CM 3.1 and Gateway G650
¿ Agent Login-ID creation and same added with CMS and NICE application
¿ Setting up new Call flow as per the project requirement
¿ Maintaining PSTN EPBX like Avaya prologix and Panasonic.
¿ CMS report clarification, Maintenance of data backup of CMS Server
¿ Maintaining and Troubleshooting of Analog, Digital and VOIP extensions
¿ Creating the Authcode for the End users
¿ Configuring a Dial Plan, Route pattern, Vector, VDN and the Hunt groups
¿ Creating and Changing Announcements
¿ Installing VAL board and upload the wav files in the VAL board
¿ Changing the call flow as per the requirement of the Projects
¿ Deploying and Testing of new call flows based on the user¿s requirement
¿ Troubleshooting of call drops, call flow issues.
¿ Creating Voicemail box in Audix server for particular Extensions
¿ Activating the voicemail for...

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Keywords

Avaya
Cisco PBX
VOIP
Contact center
IP telephony
My Snapshot
IT & Programming
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
karthi1984tnj
Type
Individual
Member Since
April 2012
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Karthikeyan Damodaran | Elance

Karthikeyan Damodaran