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Kathrina Artes | Elance
 
176985602337900
Last Sign-in: Aug 7, 2015

Kathrina Artes

Customer Support Specialist
   Philippines
  |   Balagtas, Bulacan

Overview

Minimum Hourly Rate $4

I believe that my experience and education will make me a competitive candidate for the posts available in Elance. The key strengths that I possess for success in this position include, but are not limited to the following; Strive for continued excellence. Strong communication skills. I am a self-starter. Eager to learn new things. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

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Skills (10)

Tested

Service Description

I have worked as a Customer Service Specialist-Technical for more than three years. I assist customers with their concerns. I can establish rapport to customers. I have strong English and communication skills. I provide solutions to the concerns of the customers regarding their problem on their DSL/internet connection or gadgets. I further explain to the customers the provided instructions with their technical problems. I make use of knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation.

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Employment

Sykes Asia Incorporated
Technical Support Specialist
2012 - 2015
• Receive calls from customers • Assist customers with their concerns • Provide solutions to the concerns of the customers regarding their problem on their DSL/internet connection or gadgets. •...
Sykes Asia Incorporated
Customer Support Specialist
2011 - 2012
• Receive calls from customers • Assist customers with their concerns • Book or cancel hotel room reservations • Discuss the instructions to the customers as clearly as possible. • Record and...

Education

Centro Escolar University
Bachelor of Science in Nursing
2005 - 2009
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer service
Technical support
Virtual assistant
Chat support
Nursing
Email handling
Phone skills
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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
Username
kathrina_artes
Type
Individual
Member Since
July 2015
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Kathrina Artes | Elance

Kathrina Artes