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Kathryn Norris | Elance
 
176985602337900
Last Sign-in: Feb 12, 2015

Kathryn Norris

Resume and content writing. Editing expert.
   Canada
  |   Port Perry, Ontario
  |  4:58 pm Local Time

Overview

Minimum Hourly Rate $16

I am passionate about the customer experience and client education. I carry with me the firm belief that the best customer relationships are built through transparent conversations with our customers that allow us to truly understand their priorities. Once we understand our customers' position, we can then share information that helps them to understand their options and make choices that best meet their needs.

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Nov 7, 2014|E-books and Blogs|$0|Completed

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Portfolio

Updated and overhauled client's resume to targeted job market

Skills (10)

Tested

Employment

TD Insurance Meloche Monnex
Insurance Broker
2012 - Present
-Listen to clients and understand their needs and provide them with appropriate home and auto insurance solutions. -Clearly explain product features and enhancements and recommend appropriate...
Securitas Canada Ltd.
Scheduling Manager
2010 - 2012
-Deployed guards in timely response to emergency after-hours coverage requests -Payroll administration -Writing Post Orders for client sites, liaising with clients -Maintained current contract,...
Professional Court Reporters
Court Reporter / Transcriptionist
2008 - 2012
-Maintain order to ensure clarity of recording and accuracy of the record -Monitor and record examinations, discoveries, cross examinations, produce legal transcripts -Create digital audio...
Securitas Canada Ltd
Lead Communications Officer
2010 - 2010
-After hours scheduling of guards to meet site requirements and minimize overtime -Action RCMP Guard Matron requests and maintain records in Guard Matron tracking system -Ensure CNCC team's...
Securitas Canada Ltd
Communications Officer
2009 - 2010
-Handle short notice book-offs and fill open shifts -Process incoming call volume, direct calls as needed and action appropriate items in a timely fashion -Communicate with Branch Managers,...
Aditya Birla Minacs
OnStar Advisor
2007 - 2008
-Handle emergency calls and dispatch services as required -Provide excellent customer service to new and existing customers -Troubleshoot vehicle issues and provide appropriate assistance...
Actv8 Marketing
Area Supervisor
2007 - 2007
-Hiring, scheduling and training of full time staff -Scheduling to ensure weekly and monthly quotas are met -Identifying and correcting sales related issues -Develop marketing plan and business...
Actv8 Marketing
Financial Service Representative
2007 - 2007
-Provide customer service and general information regarding financial products -Market financial products to potential clients in-store
Teleperformance
Technical Support Representative
2007 - 2007
-Provide technical assistance to customers -Identify potential future issues and troubleshoot -Remain in compliance with support guidelines and boundaries -Multitask and maintain call standards...
ICT Group
Quality Assurance Monitor
2006 - 2007
-Assist with new software launch for North America and provide feedback to software company on issues -Orient new representatives to company quality policies -Ensure compliance with Federal and...
ICT Group
Telephone Service Representative
2005 - 2006
-Maintain performance in compliance with Federal and State regulations -Market financial products to a variety of customers -Meet daily and weekly sales goals

Education

Insurance Institute of Canada
Chartered Insurance Professional
2012 - Present
Sir Sandford Fleming College
Culinary Management
2003 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

resume writing
content writing
editing
transcription
document preparation
letter writing
correspondence
ebook
e-book
article
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  • 12 months
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Identity
Username
kathrynnorris
Type
Individual
Member Since
November 2014
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Kathryn Norris | Elance

Kathryn Norris