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Kathy B. | Elance
 
176985602337900
Last Sign-in: Apr 13, 2014

Kathy B.

Virtual Customer Service/ Administrative Assistant
   United States
  |   Philadelphia, PA
  |  10:11 am Local Time

Overview

I am an educational psychologist with 20+ years experience in customer service, human services, and the behavioral sciences
I have an additional 12 years teaching/ training experience.
I have a need and desire to perform assignments virtually from my home office.
I have a PC with MS Office installed. I have a cable modem and a printer/scanner/fax machine.
Lastly, I have superb time management and organizational skills to offer.

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Skills (4)

Tested
Statistics Test
My Score
avg
Passed
Email Etiquette Certification
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Proactive leader offers 20 years of diverse customer service experience with a blend of policy and procedure design, management, and implementation expertise. An integral project facilitator and collaborative by nature; works within teams to build strong client relationships and partnerships. Has the ability to direct and coordinate activities of multiple projects and project teams and to ensure efficient progress on schedule and within prescribed budget.

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Employment

Manor College
Instructor of Psychology
2008 - Present
I teach a variety of undergraduate psychology courses on a per diem basis.
Community College of Philadelphia
Instructor of Psychology
2004 - Present
I teach a variety of psychology courses on a per diem basis at various college campuses.
Horizon House, Inc.
Diagnostic Evaluator
2001 - 2004
Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated. Prepare and...

Education

Temple University
Ed.M., Educational Psychology
1997 - 2000
Temple University
B.A., Psychology
1994 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

word processing
customer service
program management
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Identity
Username
kathyebrooks
Type
Individual
Member Since
July 2011
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Kathy B. | Elance

Kathy B.