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Katrina S. | Elance
 
176985602337900
Last Sign-in: Jan 26, 2013

Katrina S.

Providing Intuitive/Distinctive/Driven results
   United States
  |   louisville, KY
  |  9:36 am Local Time

Overview

Minimum Hourly Rate $15

When you find the perfect candidate to complete the task you need, there is a surge of excitement that can happen between two professionals who have finally found each other. I aim to be the person who fits within your corporation. Someone who delivers exactly what you require. This is why I am as selective as those who select me.

To produce exceptional results in a working environment, I believe strong moral and standards should exist inside a person. So, to achieve the goals of myself and any establishment, I apply these ethics daily:...

Read More »
Oct 9, 2012|Virtual Assistant|Private|Completed
|
5.0
Sep 18, 2012|Virtual Assistant|Private|Working
Sep 7, 2012|Virtual Assistant|Private|Completed
|
5.0
Jul 2, 2012|Other - Administrative Support|Private|Completed
|
5.0

View All »

Portfolio

Requests for my portfolio

Skills (4)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg

Service Description

CUSTOMER SERVICE

* Proven Customer Service Skills
* Phone Support
* Live Chat Support
* Email Support
* Research
* Problem Resolution
* Customer Satisfaction

CALL CENTER / PHONE EXPERIENCE

*Outbound / Inbound Calls
*Telemarketing / Telesales
*Collections
*Sales
*B2B
*e-commerce
*Impeccable Telephone Etiquette

ADMINISTRATIVE

* Intermediate Excel
* Word Processing
* Typing (45 wpm)
* Data Entry
* Advertisement using Craigslist/Backpage
* Online Research
*Social Networking Site Management (Facebook, Twitter, Wordpress)


GRAPHIC / WEB DESIGN / SOFTWARE SKILLS

* Intermediate Photoshop
* Intermediate Video Editing
* Photo Retouching
* Google docs/Google voice/Email
* Basic HTML Coding
* Wordpress
*Highrise

WRITING

* Creative Writing
* Persuasive Writing
* Web Copywriting
* Blogging
* Technical Writing
* Essay Writing
* Proofreading and Editing

My availability is flexible and I can adjust to your required hours.

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Employment

One West Bank/Indy Mac Mortgages
Inbound/outbound calls CS and Collections
2008 - 2010
Customer Service Collection Representative /Collections Handles high call volumes of both inbound and outbound calls within a call center Provided detailed information regarding mortgage accounts...
Quick Cash
Customer Service Rep/Collections
2008 - 2008
Customer Service Collections Rep/Collections Consistently received, managed, and distributed cash Responsible opener and closer of alternate stores Placed high volume of calls including collection...
All Weathering Systems
Office Assistant
2006 - 2008
Performed general office duties: mailing, typing, filing, receptionist Completed assigned tasks with little or no supervision

Education

Ft Walton Beach High
High School Equivalency Certificate
-

Keywords

call center
customer service
collections
office
admin assistant
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Milestones
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Private
Private
Total
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Identity
Username
Katsmith81
Type
Individual
Member Since
June 2012
Elance URL
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0
Katrina S. | Elance

Katrina S.