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Kaustubh Kumar | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

Kaustubh Kumar

Windows System Administrator
   India
  |   Bangalore , Karnataka
  |  10:01 pm Local Time

Overview

Minimum Hourly Rate $22

Qualified for challenges requiring expertise in key account management, relationship building, customer retention and service quality. Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency, and contributing to revenue growth. Computer literate with MS Office, Windows Server, Backup Application Support and Customer Management System.

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Skills (10)

Tested

Employment

Autonomy an HP Company
Technical Solutions Cons II Backup and Recovery
2010 - 2014
Job Profile MANAGE KEY ACCOUNTS WITH GLOBAL FORTUNE 500 CLIENTS. MONITOR A HIGH VOLUME OF CUSTOMER SUPPORT CALLS, QUEUE MANAGEMENT, PROCURE REPLACEMENT/ REPAIR PARTS FROM RESPECTIVE VENDORS, AND...
IBM India Pvt. Ltd.
Identity and Access Management User Administrati
2008 - 2010
Job Profile ? User Provisioning and Management ? Role Management ? Simplified, Secure Access ? Linked identities with roles, responsibilities and affiliations ? Assigned privileges, access, and...
IBM Global Process Services
Lead Customer Care Services
2005 - 2008
As Team Leader ? Monitored the agents on work and gave effective feedback when required. ? Handled escalated calls of a team of 32 associates and prepared quality reports. ? Conducted daily team...

Education

Indira Gandhi National Open University
Master in Computer Applications
2002 - 2004
Indira Gandhi National Open University
Bachelor in Computer Applications
1999 - 2002
Overview  |  Job History  |  Resume/C.V.

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kaustubhkumar
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Kaustubh Kumar | Elance

Kaustubh Kumar