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Kimberly H. | Elance
 
176985602337900
Last Sign-in: Nov 20, 2010

Kimberly H.

Experienced customer service manager.
   United States
  |   Floral Park, NY

Overview

I have 10 plus years of custer service management experience. I am currently looking for opportunities that enable me to earn extra income on a consistent basis.

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Skills (1)

Tested
Customer Service Test
My Score
avg
Passed

Service Description

In my capacity as a customer service manager in the retail and banking fields, I have been directly accountable for customer satisfaction in addition to conflict resolution. In both fields, I have have been successsful in maintaining high satisfaction scores that have been proven through the use of secret shops and random surveys the companies I have worked for utilized.

I was responsible for training staff and holding them to the companies customer satisfaction standards

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Employment

Minuteman Press
Customer Service Clerk
2005 - 2006
Answering phones, filing, cash handling, order taking.
Commerce Bank
Head Teller
2004 - 2005
Coaching and training new and existing tellers on an ongoing basis. Tracking of all teller differences. Responsible for teller performance management as necessary. Perform all teller functions as...
Fleet Bank
Branch Operations Supervisor
2001 - 2004
Coaching and training new and existing tellers on an ongoing basis. Tracking of all teller differences. Responsible for teller performance management as necessary. Cash handling. Directly...
Famous Footwear
First Assistant Manager
2001 - 2001
Customer service. Cash handling. Training and coaching all existing and new sales staff. Staff scheduling. Merchandosing. Inventory control.
Posman Collegiate Bookstores
Manager
1998 - 2001
Managed one full time college bookstore. Responsible for stocking, staffing and overseeing all aspects of three seasonal college bookstores. Worked directly with school faculty to ensure adequate...

Education

Empire State College
Bachelor of Science in Community and Human Service
- 2010
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
management
data entry
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Identity
Username
kbhill828
Type
Individual
Member Since
September 2010
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Kimberly H. | Elance

Kimberly H.