In my capacity as a customer service manager in the retail and banking fields, I have been directly accountable for customer satisfaction in addition to conflict resolution. In both fields, I have have been successsful in maintaining high satisfaction scores that have been proven through the use of secret shops and random surveys the companies I have worked for utilized.
I was responsible for training staff and holding them to the companies customer satisfaction standards
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »