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KATHRYN CROOKS | Elance
 
176985602337900
Last Sign-in: Dec 17, 2013

KATHRYN CROOKS

Elite Customer Service & Management Consulting
   Canada
  |   HAMILTON, ONTARIO
  |  1:41 am Local Time

Verified Freelancer

KATHRYN CROOKS's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $17

Outstanding oral and written communication and presentation skills

Well-developed interpersonal skills - Client Focused

Excellent organizational skills and the ability to balance multiple projects/assignments

Accountable and Goal-Driven

Strong leadership, facilitation and conflict resolution skills

Read More »
May 7, 2012|Customer Service|Private|Completed
Oct 11, 2010|Customer Service|Private|Completed

View All »

Portfolio

Safari & Missions Trip Flyer for Non-Profit Organization
Brochure of new Bible School for Non-Profit Organization

Skills (8)

Tested
Helpdesk
Help Desk Certification
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
English Spelling
English Spelling Test (UK Version)
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
Time Management
Time Management Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

The Services that KC Global Consulting Provides their Clients are:

Appointment and Travel Scheduling
Customer Support Services - Chat, Email and Phone
Event Coordination and Execution
Email Creation and Distribution
Ordering and Shipping of Premium Gifts to Clients
Virtual and On-site Organizational and Administrative Management services
Word Processing and Document creation - typing, presentation materials, spreadsheets, graphs, brochures, other marketing and promotional items
Website Design and Maintenance


Read More »

Employment

Myron Smarter Business Gifts
Team Sales Manager
2005 - 2009
Team Sales Manager (2007-2009) Team Sales Supervisor (2005-2006) Recruited and trained a team of 14-17 business-to-business telephone sales representatives. Developed sales techniques and...
Protocol Global Solutions
Operations Supervisor
2001 - 2005
Operations Supervisor (2003-2005) Operations Coach (2002) Telephone Sales Representative (2001) Trained and monitored a team of 5 coaches on sales management strategies. Managed a sales...

Education

Mohawk College of Applied Arts & Technology
Diploma: Business (General)
2011 - 2012
The University of the West Indies
Bachelor of Science (Honors)
- 1995

Keywords

Admin
Customer Service
Excel
Management
Accounting
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
kcglobalconsulting
Type
Individual
Member Since
September 2010
Elance URL
Verifications
0
KATHRYN CROOKS | Elance

KATHRYN CROOKS