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Kelsyann B. | Elance
 
176985602337900
Last Sign-in: Jan 6, 2015

Kelsyann B.

Experienced C.S.R/ Telemarketer
   Jamaica
  |   Kingston, Kingston

Overview

Minimum Hourly Rate $3

With the level of education and experience I have in the Business Process Outsourcing (BPO) industry at Sutherland Global Services I can assure you that you will be selecting the most hardworking self-motivated individual to be added to your team.

Good interpersonal and strong organizational skills are some of the other competencies I possess, excellent oral and written communication skills and internet savvy with the ability to multi-task. I am very punctual with a positive attitude and work ethic.

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Skills (10)

Tested
Telemarketing
Customer Service
Customer Service
My Score
avg
Passed
Active Listening
Administrative Support
BPO Call Center
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed
Clerical Skills
Customer support
Data Entry
Email Etiquette

Employment

Sutherland Global Services
Customer Service Consultant- AT&T Account
2012 - 2014
Sold VOIP and Telco landlines,Cellphones, HSIA, Direct TV, UVerse TV ? Provided Retention Duties ? Provided assistance with dispatching Technicians ? Provided Trouble Shooting...
JN Small Business Loans Ltd.
Administrative Clerk
2009 - 2010
Maintain the clients ‘credit history in files by ensuring that all loan documentation are perfected and filed accordingly. ? Type delinquency and bailiff assignment letters. ? Make payment...
Jamaica National Building Society
Customer Service- H.E.A.R.T Trainee
2008 - 2009
? Ensure the safe storage of all documentation relating to accounts opened i.e. application cards and other documents. ? Assist with miscellaneous activities e.g. filing application...
People's Co-Operative National Bank Of Jamaica Ltd
Property Assistant
2007 - 2008
? Order and distribute Stationary and Office supplies for 37 Branches ? Answer telephones, transfer calls and take messages ? Type correspondence as assigned. ? Process requests, queries/ inquiries...

Education

University College of the Caribbean
Bachelor's degree,Human Resource Management
2013 - Present
HEART TRUST/NTA - SOUTHWEST REGION
NVQ Level 2 Business Administration Certificate
2011 - 2012
DeCarteret College
N/A
2010 - 2011
Overview  |  Job History  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
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Identity
Username
Kelsyann
Type
Individual
Member Since
September 2014
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Kelsyann B. | Elance

Kelsyann B.