I am an expert in the customer service since, I've working on it for more than 6 years now. I can communicate myself fluently in English and Spanish.
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I'm a very organized person also, I am a key player because I can work under presure, and with others very easily also, I'm a proactive person and a fast learner. I have developed leadership skills.
Kenneth Sandoval Gonzalez
Nationality: Costa Rican
ID Number: 7-137-994
Address: Ciudad Colon San Jose.
Phone: --1 (506) 7011-6349
April 2015 to present
Can Capital – Data entry
Analize a varity of statements, classify and summarize the information and also, enter the data in the system in order to determine the status of the account.
October 2012 to December 2013
Hewlett-Packard – Customer Service Representative for the HP Parts Store
Focal point for end user customers. Identifying a variety of customer problems such as lead the customer to find the correct replaceable parts, and work with them during the whole process, record them on databases, and providing accurate information about their orders when needed.
January 2011 to March 2011
Costa Rica Call Center - Customer Service Representative for a medical project
As a professional nurse I was in charge to evaluate the patient and determine who should take the case, a general doctor or an emergency room.
Register the case into the different systems.
High School (Institute Jiménez) Bachelor
English – Spanish translation (technical certificate) (not finished): 2005-2006. Ulacit.
Bachelor of nursing, Universidad Latina de Costa Rica 2011.
Degree in nursing, Universidad Santa Lucia 2012 (to present)
Team Building and Leadership Skills
Experienced Customer Advocate (6 years)
Outstanding Organization skills...
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