Jul 16, 2011|Virtual Assistant|$0|Completed
641 Merrimac St SE, Palm Bay, FL 32909
CUSTOMER SERVICE PROFESSIONAL
Profile More than 10 years successful experience in customer service and support with recognized strengths in maintaining customer excellence, problem-solving and trouble-shooting of online store purchases and website system errors.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Quark Xpress, Adobe Photoshop.
Ability to train, motivate, and supervise customer service employees.
A motivated, hardworking individual that needs minimal supervision.
Synopsis of Achievements Consistently marked as Top Level Performer for past 8 years at GSI Commerce.
Part of the Escalation Team that won the coveted Impact Award.
Assisted in the creation of a new system to improve refund service levels.
Employment GSI Commerce Inc, Melbourne, FL 2002 - Present
Customer Service Representative / Email Consultant
Provide customer service to customers contacting several online stores via email for order status, return status and product details.
Provide customers with product knowledge as a trained professional in several different kinds of online stores.
Quickly and effectively solve customer challenges.
Maintain quality control for the responses provided to customers to ensure a one email or one call resolution
Worked as a seasonal Agent Relations Manager where I provided Agents with...
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