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Kerri Borland | Elance
 
176985602337900
Last Sign-in: Jul 29, 2011

Kerri Borland

Dedicated, hardworking at home Mom.
   United States
  |   Palm Bay, FL
  |  11:33 pm Local Time

Overview

Minimum Hourly Rate $10

I am hardworking, goal-oriented and willing to put in the time to get the best result! I have over 10 years experience in Customer Service on several different levels. I have worked from Customer Service and Sales up thru Management.

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Jul 16, 2011|Virtual Assistant|$0|Completed

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Skills (7)

Tested
Microsoft Excel 2007 Test
My Score
avg
Event Planning Test
My Score
avg
Passed
Email Etiquette Certification
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg

Service Description

Kerri Borland
641 Merrimac St SE, Palm Bay, FL 32909

CUSTOMER SERVICE PROFESSIONAL

Profile More than 10 years successful experience in customer service and support with recognized strengths in maintaining customer excellence, problem-solving and trouble-shooting of online store purchases and website system errors.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Quark Xpress, Adobe Photoshop.
Ability to train, motivate, and supervise customer service employees.
A motivated, hardworking individual that needs minimal supervision.
Synopsis of Achievements Consistently marked as Top Level Performer for past 8 years at GSI Commerce.
Part of the Escalation Team that won the coveted Impact Award.
Assisted in the creation of a new system to improve refund service levels.
Employment GSI Commerce Inc, Melbourne, FL 2002 - Present
Customer Service Representative / Email Consultant
Provide customer service to customers contacting several online stores via email for order status, return status and product details.
Provide customers with product knowledge as a trained professional in several different kinds of online stores.
Quickly and effectively solve customer challenges.
Maintain quality control for the responses provided to customers to ensure a one email or one call resolution
Worked as a seasonal Agent Relations Manager where I provided Agents with...

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Employment

GSI Commerce, INC
Consultant
2002 - Present
Working with e-commerce stores Customer Service, product details, order descriptions, etc..

Education

University of Massachusetts
Bachelor of Graphic Design
2000 - 2001
Butera School of Art
Sign Painting and Vehicle Graphics
1999 - 1999
Middlesex Community College
AA Graphic Design
1997 - 1999
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
hardworking
fast learner
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Identity
Username
kerridesign
Type
Individual
Member Since
May 2011
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Kerri Borland | Elance

Kerri Borland