PC support is an art that requires communication skills and an understanding of where the customer is at in their situation. I have been running my own PC support line for about 9 years and working on PC's for 20+ years(building, servicing, troubleshooting).
On the side am a Photoshop user and I create my own music using Fruity Loops. I also dabble is video editing and adobe after works.
I keep my pricing honest and my diagnosis free.