kevinhans LTD | Elance
 
176985602337900
Last Sign-in: Jul 30, 2012

kevinhans LTD

ADMIN SUPPORT
   India
  |   Bangalore, karnata

About the Company

we are certified oracle database administrator, ORACLE solaris administrator, redhat linux rhce certified, I have three years of working experience in the IT field. I worked last year with APPLE.INC as a tier one advisory, under ADITYA BIRLA MINACS BANGALORE IN INDIA. I speak English and french, am so energetic and fill with a lot of ideas and always do work at the require time.
Service Description
Certifications
GLOBAL TECHNOLOGY LTD
ORACLE SOLARIS ADMININSTRATOR
Awarded: 2011
ADITYA BIRLA MINACS
ORACLE DATABASE ADMINISTRATOR
Awarded: 2010
Employment
ADITYA BIRLA MINACS
APPLE.INC ADVISORY
2010 - 2011
Received calls from client regarding problems with IOS devices (iphone, ipad, iPod) - Interact with client directly to resolves the problem with their devices - Activating new iphone for client - Directing client on ios updates - Advised client on different ios devices - Assist client on ios devices configuration (ICOULD , MAIL, NETWORK CONFIGURATION, CREATION OF ITUNES ACCOUNT ) - Directing client on APPLE STORE and ITUNES STORE - Being the first person to contact with apple IOS devices problems, always channel problem to iphone developers. - List all new error encounters on iphone. -Advising customers on which device they should buy depending on the nature of their job. - Selling online APP (apple-care protection plane) which is an extension of warranty to customers. -Advising and convincing apple customers over the phone and the web on different apple product. -Through chat I was advertising and marketing ios devices and applications. -Noting and forwarding business proposal from apple clients who were interested doing business with apple. -Informing and Marketing apple client on future apple products. TECHNICAL SUMMARY Mother tongue(s) English Other language(s) FRENCH LANGUAGES ENGLISH and FRENCH can hear, speak and write both Languages successfully . Have obtained certifications in Both languages. COMPUTER LANGUAGES Do understand oracle SQL, C programming, Linux shell scripting Knowledge in computer networking. COMPUTING Having sufficient knowledge in computer maintenance, Phone software, installation of operating system and Other software windows, vista, Linux, MAX OS X, auto cad AOL, ICAT, ITUNE, PHOTOSHOP, ORACLE SEVERS AND Many others .
GLOBAL TECHNOLOGY LTD
Desktop Support Technician
2009 - 2010
Received trouble tickets through automated computer system. - Call clients and attempt to resolve problem through phone support, remote support, or through e-mail instructions -Interact with clients directly (in their office or work site) to resolve the problem if necessary. -Advertising the company products to customers after resolving the problem through the internet and over the phone. -Selling the company products to interested clients -Responsible for responding and fixing all issues within a timely manner. -Meet with certain client at times face to face to market out our product and it advantages. -Assist other Desktop Support Technicians with difficult problems. -Add undocumented fixes into the Technical knowledge base in step by step easy to replicate instructions.
Year Founded
2012
Number of Employees
1-5
Payment Terms
None specified
kevinhans LTD | Elance

kevinhans LTD